Guest-Focused Operations Leader - Evenings & Weekends

SpringHill Suites by Marriott; Fort Collins (CO); On-site; USD 58,500 - 71,500; Full time

Benefits offered by this job

401(k)

Paid sick time

Paid time off

Optional health benefits

Job summary

SpringHill Suites Fort Collins is seeking a hands-on, guest-focused Operations Manager to lead our team and uphold Marriott's brand standards on the floor, not behind a desk. This visible leadership role covers evenings and weekends, guiding front desk, breakfast, and housekeeping to deliver outstanding service, resolve issues in real time, and maintain a positive, service-driven culture across shifts.

You will collaborate with the General Manager and department heads to ensure consistency and

Qualifications

• Marriott brand experience strongly preferred.
• Proven hospitality leadership in full-service or select-service hotel environments.
• Outstanding customer service and guest interaction passion.

Responsibilities

• Provide visible, active leadership on the floor during evenings and weekends, ensuring outstanding guest service at every touchpoint.
• Support and coach front desk, breakfast, and housekeeping teams to uphold Marriott brand standards.
• Serve as the go-to leader on property during evenings/weekends, resolving guest issues and operational challenges in real time.
• Reinforce a positive, service-driven culture among associates.
• Partner with the General Manager and department heads to maintain consistency across shifts.
• Step in hands-on wherever needed to keep operations running smoothly.
• Help ensure compliance with Marriott quality and brand standards.

Skills

Hospitality leadership

Customer service

Floor leadership

Communication skills

Team coaching

Job description

SpringHill Suites Fort Collins is seeking a hands-on, guest-focused Operations Manager to lead our team and uphold Marriott's brand standards on the floor, not behind a desk. This visible leadership role covers evenings and weekends, guiding front desk, breakfast, and housekeeping to deliver outstanding service, resolve issues in real time, and maintain a positive, service-driven culture across shifts.

You will collaborate with the General Manager and department heads to ensure consistency and