Guest-Focused Loss Prevention & Safety Officer

Canyon Ranch; Texas; On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health plan after 30 days

25 days of personal and holiday time

Life insurance

Employee Assistance Program

Maternity leave

Spa and wellness access

Job summary

Canyon Ranch Austin, opening October 2026, seeks professional Loss Prevention Officers to safeguard guests, colleagues, and assets across a luxury wellness destination in Texas Hill Country. You’ll monitor security systems, handle incidents, and support emergencies with a service-minded approach.

The ideal candidate is observant, dependable, and customer-focused, with a DPS license, outdoor work ability, and CPR/First Aid certification.

Qualifications

• High school diploma or equivalent.
• DPS Non-Commissioned Security license.
• Previous experience in hospitality security, law enforcement, military, customer service, or a related field preferred.
• Strong communication, observation, and problem-solving skills.
• Ability to work outdoors and walk extended distances throughout a large resort environment.
• Ability to work flexible schedules including weekends, evenings, holidays, and overnight shifts.
• CPR, First Aid, and AED certified.
• Experience with CCTV, access control, and incident reporting systems preferred.

Responsibilities

• Patrol guest areas, wellness facilities, parking areas, trails, and back-of-house spaces to ensure a safe and secure environment.
• Monitor CCTV, access control systems, alarms, and other security equipment.
• Respond promptly and professionally to guest requests, incidents, emergencies, and safety concerns.
• Assist with investigations involving accidents, incidents, lost and found items, policy violations, and security concerns.
• Complete detailed and accurate incident reports and daily activity logs.
• Support key control, access management, and credential verification procedures.
• Assist with traffic control, special events, VIP arrivals, and resort activities as needed.
• Provide directions, information, and assistance to guests and colleagues throughout the resort.
• Serve as a visible and approachable presence while maintaining a professional demeanor.
• Support service recovery efforts by assisting guests during unexpected situations or emergencies.
• Promote a positive guest experience through courteous and proactive interactions.
• Respond to medical emergencies, fire alarms, severe weather events, and other emergency situations.
• Assist with evacuations and emergency procedures when required.
• Participate in emergency drills, safety training, and ongoing department development programs.
• Report unsafe conditions and potential hazards to leadership immediately.

Skills

Strong communication

Observation

Problem solving

Education

High school diploma

Tools

CCTV systems

Access control systems

Job description

Canyon Ranch Austin, opening October 2026, seeks professional Loss Prevention Officers to safeguard guests, colleagues, and assets across a luxury wellness destination in Texas Hill Country. You’ll monitor security systems, handle incidents, and support emergencies with a service-minded approach.

The ideal candidate is observant, dependable, and customer-focused, with a DPS license, outdoor work ability, and CPR/First Aid certification.