Guest-Focused Housekeeping Operations Coordinator

Four Seasons; Teton Village (WY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Discounted housing available

Employee Travel Program

Medical, dental and vision insurance

5 Weeks PTO

Retail, spa and F&B discounts

Free Employee Cafeteria meals

Free uniform dry cleaning

Discounted/transferable ski passes

Free ski storage

Job summary

Four Seasons Resort Jackson Hole is seeking a Housekeeping Coordinator to oversee day‑to‑day operations and serve as the main point of contact for the housekeeping team. This role requires attention to detail, strong communication, and flexibility to work evenings, weekends, and holidays; Opera experience is preferred.

You will collaborate across departments to ensure rooms are prepared to Four Seasons standards in a fast-paced, guest‑driven environment.

Qualifications

• We are looking for individuals with high attention to detail and strong work ethic.
• Strong communication skills are required.
• Experience with Opera property management system preferred.
• Flexibility to work evenings, weekends and holidays.
• Legal work authorization in the United States.

Responsibilities

• The Housekeeping Coordinator acts as the main point of contact in the Housekeeping Operation.
• This position assigns rooms to Room Attendants, dispatches Houseman and Runners on requests and supports the overall day-to-day efficiency of the Housekeeping Operation.
• Record every telephone call in a log book/database noting the action taken, who is responsible and whom the call was received by. Guest requests have the highest priority. May also handle guest requests for the Laundry/Valet Department.
• Transfer calls to various departments.
• Use the paging system to page for various employees (usually a House Attendant or Supervisor).
• Organize the Housekeeping office, ensure files are updated, make photocopies, word processing and other administrative tasks.
• Take key inventory to ensure all section keys/master keys are accounted for; any missing keys must be reported to most senior Housekeeping Manager on duty and the Security Department immediately
• Run an in-house guest list, rollaway/crib report, check-out list, from the Property Management System
• Assign sections to House Attendants and Supervisors
• Assign pagers and keys
• Prepare discrepancy report
• Monitor number of rooms being released
• Track all guest requested items
• Maintain lost and found log book/database
• Record all engineering deficiencies in a log book/database

Skills

Attention to detail

Strong work ethic

Strong communication skills

Tools

Opera

Job description

Four Seasons Resort Jackson Hole is seeking a Housekeeping Coordinator to oversee day‑to‑day operations and serve as the main point of contact for the housekeeping team. This role requires attention to detail, strong communication, and flexibility to work evenings, weekends, and holidays; Opera experience is preferred.

You will collaborate across departments to ensure rooms are prepared to Four Seasons standards in a fast-paced, guest‑driven environment.