Guest-Focused Front Desk Agent | Weekly Pay & Benefits

Buffalo Lodging Associates, LLC

Buffalo (NY)

On-site

USD 23,000 - 25,000

Full time

9 days ago

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Benefits offered by this job

Paid Weekly

401(k) Retirement Plan

Paid Vacation and Sick Time

Paid Holidays

Tuition Reimbursement

Hotel Discounts

Wellness Programs

Employee Appreciation Events

Job summary

Buffalo Lodging Associates, LLC's Hilton Garden Inn-Buffalo Airport is hiring a Front Desk Agent at our Cheektowaga, NY location. You will greet guests, perform check-in/check-out via the property management system, handle cash and cards, and provide information about hotel services with a focus on guest satisfaction.

We offer a competitive pay range of $17.00-$18.00 per hour, weekly pay, benefits, and opportunities to grow within our 50-hotel portfolio.

Qualifications

Customer Service experience, in a hotel setting preferred.
Hilton experience is a plus.
High School diploma or equivalent is preferred.
Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
Must have valid drivers license, and acceptable driving history subject to company approval .

Responsibilities

Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
Handles cash, credit card information and goods at the property
Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.