Guest-Focused Food Team Member

Krystal Restaurant; Middlesborough (KY); On-site; USD 12,000 - 18,000; Full time

Job summary

The Krystal Company in Kentucky is seeking a Team Member to contribute to quality food preparation and a clean, safe dining environment. You will emphasize Krystal's hospitality, help guests, and support team operations in a fast-paced setting.

The role emphasizes teamwork, positive communication, and consistent adherence to Krystal procedures. It offers opportunities to develop customer service skills, work with a friendly crew, and participate in a busy front-of-house/kitchen workflow.

Qualifications

• Must be at least 16 years of age.
• Must be able to perform the essential functions of the position.
• Team Player works well with others to achieve goals.
• Customer Focused treats customers as priority and aims to exceed expectations.
• Accountability/Dependability takes responsibility for quality and timeliness.
• Effective Communication uses proper methods to interact with others.
• Verbal communication includes clear spoken dialogue.
• Basic math concepts such as add/subtract are used daily.

Responsibilities

• Maintains highest possible level of Product Quality: Prepares food products according to approved Krystal procedures.
• Adheres to approved Krystal holding times and temperatures and packs foods in approved containers.
• Maintains highest level of 'WOW' Hospitality and wears proper uniform.
• Communicates with customers, teammates and managers in a positive manner.
• Keeps all areas clean and sanitary, including lobby, drive-thru, kitchen and restrooms.
• Follows cash handling and security procedures; works well with teammates and accepts coaching.

Skills

Team Player

Customer Focused

Accountability/Dependability

Effective Communication

Verbal Communication

Basic Math Concepts

Tools

POS System

Job description

The Team Member demonstrates Krystal's Core Values in preparation of quality food in a clean, safe, and efficient manner so that guests will have an enjoyable experience.

Essential Duties and Responsibilities:

•Maintains highest possible level of Product Quality:

•Prepares food products according to approved Krystal procedures

•Adheres to approved Krystal holding times and temperatures

•Packs all food products in approved Krystal containers, lids, and bags

•Maintains highest level of "WOW" Hospitality

•Dressed in proper and complete uniform

•Great eye contact with the customer- always focusing on them

•Great smile on their face and in their voice

•Follows all approved Krystal cash handling and security procedures.

•Works well with teammates and accepts coaching from management team.

•Communicates with customers, teammates and managers in a positive manner.

•Maintains highest possible level of Cleanliness:

•Keeps food preparation area, equipment and utensils clean and sanitary.

•Meets Krystal specifications for sanitary food handling procedures

•Keeps lobby, front counter, drive-thru, kitchen, storage areas and restrooms neat and clean throughout the day.

•Keeps parking lot and building exterior clean and free of litter.

*The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.

Education/ Experience/Job Requirements:

•Must be at least 16 years of age.

•Must be able to perform the essential functions of the position

Knowledge/Skills/Abilities:

•Team Player - Works well with other team members to achieve goals.

•Customer Focused - Recognizes the customer as the primary focus and acts accordingly; sets a high standard for exceeding customer expectations.

•Accountability/Dependability - Takes personal responsibility for the quality and timeliness of work and achieves results.

•Effective Communication - Uses effective and appropriate methods of interacting with others.

Skill Requirements:

•Verify data and information

•Organize and prioritize information/tasks

•Operate office equipment

•Verbal communication

•Basic mathematical concepts (e.g. add, subtract)

Physical Requirements:

•Standing for extended periods

•Extended periods viewing computer screen

•Walking

•Reading

•Speaking

•Hearing

•Lifting/carrying up to 50 pounds various items

•Repetitive Motions

•Pushing/Pulling

•Bending/Stooping

•Reaching/Grasping

Hazards:

•Normal office environment

•Electrical current

•Housekeeping and/or cleaning agents

The Krystal Company has been serving guests since 1932.
Krystal is the craveable indulgence that’s there for you and your crew with consistent, affordable, and downright delicious meals served hot and fresh, day and night.
Founders Rody Davenport Jr. and Glenn Sherrill believed that a good meal at a great price—served with a smile at a clean restaurant—would attract customers and keep them coming back. Krystal has proven them right ever since. Sure, we stick to the classics, but over the years, we’ve never been afraid to innovate, adding a breakfast menu, chicken sandwiches, hot dogs, milkshakes (and more) to our enduring selection of delicious, iconic, little square burgers.
We operate 44 Krystal's in Alabama, Florida, Georgia, Kentucky, South Carolina, and Tennessee. We are the longest tenured franchisee in the Krystal system. We have been in business since 1990. Our most important goal is customer satisfaction and employees that enjoy their jobs.