Guest‑Focused Engineering Manager – Luxury Hotel

Hyatt Regency Monterey Hotel & Spa; Del Monte (CA); On-site; USD 71,000 - 73,000; Full time

Benefits offered by this job

Medical coverage (multi-tier)

Dental & Vision Coverage

Teledoc service

Free maintenance medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

Job summary

Hyatt Regency Monterey Hotel and Spa seeks an Engineering Manager on the Del Monte Golf Course peninsula. You will lead engineering staff, coach teams, and maintain high morale while supporting hotel service standards.

Responsibilities include supervising PMs, tracking work orders with HotSOS, coordinating with Housekeeping and Front Desk, and ensuring guest requests are fulfilled with the highest service quality.

Qualifications

• HVAC systems experience of 3-5 years.
• Previous management or supervisory experience of 2-3 years.
• Open availability to work any day, any shift, including Weekends and Holidays.

Responsibilities

• Following up on daily assignments, PMs, work orders, and general assignments to ensure the work is completed timely and to the expected level of quality workmanship.
• Learn and use the software in place to track assignments in addition to assigning work orders as needed for the day. HotSos is the program we use to manage all work performed here at the hotel.
• Learn how to use this program, as this is how we track all work performed.
• Work closely with the other departments, Housekeeping and Front desk, and build strong relationships with the other department heads to ensure everyone is in alignment.
• This role requires you to interact and be engaged with the guest for any follow-up or request to ensure the highest level of customer service
• Others as assigned.

Skills

HVAC experience

Leadership / management

Customer service

Problem solving

Tools

HotSOS

Job description

Hyatt Regency Monterey Hotel and Spa seeks an Engineering Manager on the Del Monte Golf Course peninsula. You will lead engineering staff, coach teams, and maintain high morale while supporting hotel service standards.

Responsibilities include supervising PMs, tracking work orders with HotSOS, coordinating with Housekeeping and Front Desk, and ensuring guest requests are fulfilled with the highest service quality.