Guest-Focused Coffee Shop Supervisor

Henry-Ford-Health-2; West Bloomfield Charter Township (MI); On-site; USD 20,664,000 - 28,930,000; Full time

Job summary

Henry Ford Health in West Bloomfield Hospital offers a Coffee Shop Supervisor role where you will greet guests, drive sales through hospitality-focused service, and maintain operations in the Manager's absence. You will lead a friendly team, engage with patients, visitors, and staff, and contribute to a welcoming, wellness-oriented environment.

The role emphasizes guest service excellence, leadership responsibilities, and collaboration with volunteers within a healthcare setting.

Qualifications

• High School Diploma.
• Restaurant, retail, or guest service experience.
• Experience in healthcare environment preferred.
• Previous supervisory or leadership experience preferred.

Responsibilities

• Greet guests within 15 seconds with warm welcome and eye contact.
• Engage guests to educate and suggestively sell products.
• Maintain Coffee Shop operations in Manager's absence and execute initiatives.
• Interact with volunteers professionally and foster collaboration.
• Lift boxes up to 40 lbs and push carts to move merchandise.

Skills

Guest service

Leadership

Sales

Communication

Education

High School Diploma

Job description

Henry Ford Health in West Bloomfield Hospital offers a Coffee Shop Supervisor role where you will greet guests, drive sales through hospitality-focused service, and maintain operations in the Manager's absence. You will lead a friendly team, engage with patients, visitors, and staff, and contribute to a welcoming, wellness-oriented environment.

The role emphasizes guest service excellence, leadership responsibilities, and collaboration with volunteers within a healthcare setting.