Barista Retail Associate

Henry Ford Health; West Bloomfield Charter Township (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Henry Ford Health’s West Bloomfield Hospital Coffee Shop seeks a Barista Retail Associate to supervise operations in the Manager’s absence and deliver welcoming service to patients, visitors, and staff. You will engage guests, drive sales, and uphold service standards in a hospital setting.

The role emphasizes patient-centered hospitality, teamwork with volunteers, and physical duties such as stocking and moving merchandise, with a focus on a positive wellness-oriented environment.

Qualifications

• High School Diploma.
• Restaurant, retail, or guest service experience.

Responsibilities

• Greet each guest within 15 seconds with a warm, verbal or non-verbal welcome, maintaining eye contact and a smile.
• Proactively engage guests in conversation, seeking opportunities to educate and suggestively sell products.
• Maintain Coffee Shop operations in the Manager’s absence, ensuring all company initiatives are executed effectively.
• Interact with volunteers in a patient and professional manner, fostering a collaborative environment.
• Lift boxes up to 40 lbs and push loaded carts to move merchandise from storage to sales areas.

Skills

Guest service experience

Education

High School Diploma

Job description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Job Description

Coffee Shop Supervisor - Henry Ford Health

Job Title

Barista Retail Associate

About the Department

Join the team at Henry Ford Health's West Bloomfield Hospital, a unique healthcare environment set on 80 tranquil acres. Our Coffee Shop is more than just a place to grab a drink¿it¿s a welcoming space for patients, visitors, and staff alike. Located in one of Oakland County¿s most desirable communities, our hospital blends clinical excellence with a wellness-first approach, offering amenities like ponds, a greenhouse, walking trails, and a demonstration kitchen. Be part of a team that values both exceptional care and a supportive, healing atmosphere.

Role Overview

As a Coffee Shop Supervisor, you¿ll ensure smooth operations in the absence of the Manager, providing leadership and support to maintain a welcoming environment. You¿ll engage guests, drive sales through suggestive selling, and uphold service excellence standards. This role is vital to creating a positive experience for everyone who visits our Coffee Shop, contributing to the overall wellness-focused culture of West Bloomfield Hospital.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Greet each guest within 15 seconds with a warm, verbal or non-verbal welcome, maintaining eye contact and a smile.
• Proactively engage guests in conversation, seeking opportunities to educate and suggestively sell products.
• Maintain Coffee Shop operations in the Manager¿s absence, ensuring all company initiatives are executed effectively.
• Interact with volunteers in a patient and professional manner, fostering a collaborative environment.
• Lift boxes up to 40 lbs and push loaded carts to move merchandise from storage to sales areas.

Qualifications

What You Will Need

Required Qualifications

• High School Diploma.
• Restaurant, retail, or guest service experience.

Preferred Qualifications

• Experience in a healthcare or hospital environment.
• Previous supervisory or leadership experience.

What We Offer

At Henry Ford Health, you¿ll find opportunities for career growth, collaboration with dedicated teams, and the chance to contribute to mission-driven work. We prioritize learning and development, empowering you to make a meaningful impact in a supportive environment.