Guest-Focused Casino Food & Beverage Attendant

Sagchip; Standish (MI); On-site; USD 17,000 - 21,000; Full time

Job summary

Saganing Eagles Landing Casino is seeking a guest-focused Food & Beverage Associate to prepare, serve, and maintain items for all food venues. You will use the MICROS system to close sales, handle various payment methods, and provide friendly, efficient service to guests.

Responsibilities include cash handling, order preparation, and ensuring product quality and sanitation. Flexibility with hours and a positive, professional demeanor are essential.

Qualifications

• Must pass background check.
• ServSafe certification required.
• Native American preference applies.

Responsibilities

• Check identification of guests to verify age requirements for purchase of alcohol.
• Tend to guests requests for food and beverage in an efficient, friendly, and professional manner.
• Explain all products available to assist guests with their purchasing decisions.
• Compute orders balance using a cash register; prepare bank deposits and record income.
• Read and record totals shown on cash register tape and verify against cash on hand.
• Quote price and describe features of items for which money is received.
• Give cash refunds and/or exchanges for unsatisfactory food or beverage items with managements approval.
• Prep, assemble and prepare orders for guests.
• Replenish food to the service area; clean and restock daily.
• Ensure proper rotation of products is followed to ensure quality of the products.
• Maintain a clean and sanitary environment. Maintain all sanitation rules and regulations.
• Maintain proper temperature on all food items. Maintain proper quality controls to ensure fresh and safe food and proper portion controls on all products.
• Follow all department policies, specifically, the MICROS Card Policy and Bank Variance policy.
• Keep till stocked and balanced at the end of each shift.
• Assist in the production of food products when needed. Read and follow recipes to ensure consistent food production.
• Maintain proper merchandising for all service areas.
• Assist guests with carrying out their purchases to their cars if requested.
• Communicate effectively with supervisor, and co-workers, and general public.
• Promote and sell products and the amenities of Saganing Eagles Landing Casino.
• Practice Saganing Hospitality Rules with every internal and external guest.
• Assist in maintaining a pleasant environment by removing and disposing of trash, cleaning up spills and clutter, and keeping work areas organized.
• Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.
• Must maintain strict confidentiality and present a positive, professional demeanor and image at all times.

Skills

Cash handling

Guest service

Communication

Teamwork

Math skills

POS operation

Tools

MICROS POS

Job description

Saganing Eagles Landing Casino is seeking a guest-focused Food & Beverage Associate to prepare, serve, and maintain items for all food venues. You will use the MICROS system to close sales, handle various payment methods, and provide friendly, efficient service to guests.

Responsibilities include cash handling, order preparation, and ensuring product quality and sanitation. Flexibility with hours and a positive, professional demeanor are essential.