Guest-Focused Barista & Beverage Expert

Ralphs; Irvine (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Ralphs in Irvine, CA is seeking a customer-focused associate to provide friendly, accurate service in a safe, clean environment and assist customers with product questions across the store and coffee shop area.

You will help customers find items, prepare beverages to standard recipes, and complete transactions following company practices while maintaining knowledge of products and prices. Emphasis on courtesy and integrity.

Qualifications

• Excellent customer service skills.
• Any previous comparable experience.

Responsibilities

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Collaborate with associates and promote teamwork to help achieve company/store goals.
• Prepare beverage selections to recipe and standards and to customer's requests using proper equipment; tender transactions using company best practices.
• Offer product samples to help customers discover new items or products for which they inquire about; inform customers of coffee shop specials.
• Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink.
• Recommend coffee shop items to customers to ensure they get the products they want and need.
• Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines; prepare, package, label and inventory ingredients in merchandise.
• Check product quality to ensure freshness; review "sell by" dates and take appropriate action.
• Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.

Skills

Excellent customer service

Job description

Ralphs in Irvine, CA is seeking a customer-focused associate to provide friendly, accurate service in a safe, clean environment and assist customers with product questions across the store and coffee shop area.

You will help customers find items, prepare beverages to standard recipes, and complete transactions following company practices while maintaining knowledge of products and prices. Emphasis on courtesy and integrity.