Guest-First Shuttle Van Driver – Hospitality Pro

Sonesta Hotels; Nashville (TN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

401(k) Retirement Plan

Paid Vacation and Sick Time

Free parking

Free shift meal

Hotel Discounts

Educational Assistance

Paid Parental Leave

Life Insurance

Disability Insurance

Employee Discounts

Job summary

Sonesta International Hotels in Nashville is seeking a friendly Van Driver to provide safe, shuttle transportation for guests. You’ll handle luggage, assist with directions, and coordinate with hotel teams to ensure smooth arrivals and departures.

Ideal candidates have a valid driver’s license, excellent guest service, and a ready-for-anything hospitality mindset. Flexible availability including mornings, evenings, weekends, and holidays is preferred.

Qualifications

• Previous driving, transportation, hospitality, shuttle, valet, guest service, or customer service experience preferred.
• Valid driver’s license with a clean driving record required.
• Ability to safely operate hotel shuttle vans and transportation vehicles according to company and legal safety standards.
• Strong communication, interpersonal, and guest service skills with a friendly and professional attitude.
• Knowledge of local roads, airports, transportation routes, and hospitality service standards preferred.
• Ability to multitask and remain organized in a fast-paced hospitality environment.
• Positive attitude with a dependable, service-focused, and team-oriented mindset.
• Flexible availability including mornings, evenings, weekends, holidays, and airport shuttle support as needed.
• A passion for hospitality, guest engagement, teamwork, and creating safe and memorable guest experiences.

Responsibilities

• Provide safe, friendly, and professional transportation for hotel guests to and from airports, local attractions, corporate offices, event venues, and designated destinations.
• Welcome guests warmly and assist with luggage handling, loading, unloading, and transportation support during arrivals and departures.
• Maintain strong knowledge of local roads, airports, transportation routes, traffic patterns, and nearby attractions.
• Ensure hotel shuttle vehicles remain clean, organized, fueled, and guest-ready throughout shifts.
• Perform routine vehicle inspections and report maintenance concerns, safety issues, or operational needs promptly to leadership teams.
• Coordinate closely with Front Desk, Bell Services, Concierge, Security, and hotel leadership teams to support seamless guest transportation experiences.
• Assist guests with directions, hotel information, local recommendations, and general hospitality support as needed.
• Maintain accurate transportation logs, operational records, and shuttle schedules according to hotel procedures.
• Follow all traffic laws, safety procedures, hotel operational standards, and transportation guidelines at all times.
• Support group arrivals, VIP guests, conferences, weddings, and special event transportation operations as needed.
• Help foster a welcoming, energetic, and guest-focused atmosphere aligned with Sonesta’s People People philosophy.
• Any other duties as assigned.

Skills

Driver's license

Guest service

Safe driving

Communication

Job description

Sonesta International Hotels in Nashville is seeking a friendly Van Driver to provide safe, shuttle transportation for guests. You’ll handle luggage, assist with directions, and coordinate with hotel teams to ensure smooth arrivals and departures.

Ideal candidates have a valid driver’s license, excellent guest service, and a ready-for-anything hospitality mindset. Flexible availability including mornings, evenings, weekends, and holidays is preferred.