Guest-Focused Shuttle Driver for Memorable Stays

Sonesta Hotels; Lihue (HI); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Savings Account (HSA) with Co.

401(k) Retirement Plan with Company 2x

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Company-Paid Short-Term & Long-Term 4x

Hospital Indemnity, Critical Illness &

Emergency Insurance

Educational Assistance

Sonesta Hotel Discounts

Additional Perks & Employee Discounts

Job summary

Sonesta International Hotels is seeking a dependable Van Driver to deliver safe and friendly shuttle transportation for guests. You will assist with luggage, provide local guidance, and ensure vehicles are clean and well-maintained in a fast-paced hospitality setting.

The role emphasizes guest engagement, safety, and teamwork, with opportunities to support group events and VIP arrivals while upholding Sonesta’s People People philosophy.

Qualifications

• Previous driving, transportation, hospitality, shuttle, valet, guest service, or customer service experience preferred.
• Strong communication, interpersonal, and guest service skills with a friendly and professional attitude.
• Ability to multitask and remain organized in a fast-paced hospitality environment.

Responsibilities

• Provide safe, friendly, and professional transportation for hotel guests to and from airports, local attractions, corporate offices, event venues, and designated destinations.
• Welcome guests warmly and assist with luggage handling, loading, unloading, and transportation support during arrivals and departures.
• Maintain strong knowledge of local roads, airports, transportation routes, traffic patterns, and nearby attractions.
• Ensure hotel shuttle vehicles remain clean, organized, fueled, and guest-ready throughout shifts.
• Perform routine vehicle inspections and report maintenance concerns, safety issues, or operational needs promptly to leadership teams.
• Coordinate closely with Front Desk, Bell Services, Concierge, Security, and hotel leadership teams to support seamless guest transportation experiences.
• Assist guests with directions, hotel information, local recommendations, and general hospitality support as needed.
• Maintain accurate transportation logs, operational records, and shuttle schedules according to hotel procedures.
• Follow all traffic laws, safety procedures, hotel operational standards, and transportation guidelines at all times.
• Support group arrivals, VIP guests, conferences, weddings, and special event transportation operations as needed.
• Help foster a welcoming, energetic, and guest-focused atmosphere aligned with Sonesta’s People People philosophy.

Skills

Driving experience

Hospitality

Shuttle service

Guest service

Customer service

Communication skills

Interpersonal skills

Job description

Sonesta International Hotels is seeking a dependable Van Driver to deliver safe and friendly shuttle transportation for guests. You will assist with luggage, provide local guidance, and ensure vehicles are clean and well-maintained in a fast-paced hospitality setting.

The role emphasizes guest engagement, safety, and teamwork, with opportunities to support group events and VIP arrivals while upholding Sonesta’s People People philosophy.