Guest-First Security Officer

Accor; Miami Beach (FL); On-site; USD 25,000 - 34,000; Full time

Job summary

Accor is seeking a Security Officer in Miami Beach to maintain a safe environment for guests and staff. You will patrol interior and exterior areas, monitor access, and report security incidents with a focus on exceptional guest service.

Under guidance, you will respond to emergencies, operate CCTV and alarm systems, and produce detailed written reports while adhering to all policies and hospitality standards. The role requires strong communication and a proactive safety mindset.

Qualifications

• High School Diploma or equivalent required.
• 1–2 years in a public-facing role, preferably in upscale hotels.
• Proven experience as security officer or guard.
• Knowledge of local security regulations and public safety.
• Experience in report writing and surveillance.
• Excellent communication and customer service skills.
• Ability to stand for long shifts and work indoors/outdoors.

Responsibilities

• Monitor and patrol assigned areas to ensure guest and employee safety.
• Respond to emergencies and prepare written reports.
• Observe and report irregularities; restrain trespassers when needed.
• Monitor alarm systems and CCTV; use emergency equipment.
• Provide excellent guest service and adhere to standards.
• Comply with laws and company policies.
• Collaborate with teams and maintain professionalism.

Skills

Patrolling

Public safety

Report writing

Customer service

English proficiency

Education

High School Diploma or equivalent

Job description

Accor is seeking a Security Officer in Miami Beach to maintain a safe environment for guests and staff. You will patrol interior and exterior areas, monitor access, and report security incidents with a focus on exceptional guest service.

Under guidance, you will respond to emergencies, operate CCTV and alarm systems, and produce detailed written reports while adhering to all policies and hospitality standards. The role requires strong communication and a proactive safety mindset.