Guest-First Restaurant General Manager

CKE Restaurants, Inc.; Knoxville (TN); On-site; USD 48,000 - 72,000; Full time

Job summary

CKE Restaurants, Inc. in Knoxville is seeking a Restaurant General Manager to lead daily operations, drive guest satisfaction, manage staffing and costs, and uphold brand standards. You will oversee sales, scheduling and training to ensure consistent, high-quality experiences.

The role requires 3–5 years in a restaurant management position, a high school diploma, and the ability to work a 47.5–50 hour week. Strong communication and leadership skills are essential to succeed.

Qualifications

• 3–5 years in management position (preferably restaurant experience).
• Ability to manage and operate a restaurant effectively.
• Able to work standard 47½–50 hour work week and flexible schedules.

Responsibilities

• Models and creates an environment in which the Guest is always right; ensures a positive Guest service experience.
• Responds positively and quickly to Guest concerns.
• Hires high quality people who demonstrate and ensure consistent Guest satisfaction.
• Ensures all employees are trained and empowered to deliver total Guest satisfaction.
• Evaluates each employee’s ability to maintain high levels of Guest satisfaction.
• Continuously improves the skills, knowledge and morale of all employees.
• Train, coach and provide regular performance feedback (positive and corrective)
• Makes a continuous effort to maintain a fun and enjoyable working experience in the restaurant at all times.
• Develops and executes the business plan for the restaurant, including fiscal responsibilities, manpower planning and local restaurant marketing.
• Utilizes labor effectively to meet budget.
• Responsible for financial results
• Executes company-wide marketing programs
• Enforces all labor laws (federal, state and local).
• Upholds company food safety, food handling and sanitation requirements, to ensure health and safety of guests and employees.
• Models and encourages CKE shared values.
• Is completely focused on and driven by the Guest.
• Is of high personal integrity and treats all employees with honesty, respect and dignity.
• Is performance oriented and driven; clearly communicates performance expectations, measures performance results, recognizes and rewards good performance and is intolerant of poor performance.

Skills

Leadership

Budgeting

Staff Training

Team Building

Communication

Operations

Education

High school diploma or equivalent

Job description

CKE Restaurants, Inc. in Knoxville is seeking a Restaurant General Manager to lead daily operations, drive guest satisfaction, manage staffing and costs, and uphold brand standards. You will oversee sales, scheduling and training to ensure consistent, high-quality experiences.

The role requires 3–5 years in a restaurant management position, a high school diploma, and the ability to work a 47.5–50 hour week. Strong communication and leadership skills are essential to succeed.