Guest-First Host: Seamless Reservations & Service

Gjelina Group; Las Vegas (NV); On-site; USD 19,000 - 28,000; Part time

Job summary

Gjelina Group in Las Vegas seeks a friendly Host/Hostess to greet guests, manage reservations, and seat diners while upholding high service standards. You will be the first positive impression, helping guests feel welcomed and informed as they wait and are shown to their table.

The role requires teamwork, a flexible schedule, calm multitasking in a fast-paced setting, and strong communication with guests and staff to ensure smooth, attentive service.

Qualifications

• Minimum 1-2 years restaurant or related experience (preferred).
• Ability to understand and follow written and verbal instructions.
• Ability to use all relevant items of equipment.
• Understanding, knowledge, and ability to comply with safety, sanitation, and food handling procedures.
• Ability to prioritize work activities, provide accurate information and assistance to any management or colleagues' request in a timely and courteous manner.
• Ability to use the restaurant point of sale and or reservation system.
• Ability to keep calm when faced with any unusual situations.
• Ability to perform the essential functions of the job.
• Knows basic math and measurements.
• Ability to take and follow direction.
• Ability to work in a team environment.
• Ability to work calmly and effectively under pressure.
• Must have problem solving abilities, be self-motivated, and organized.
• Able to work in a fast-paced environment.
• Neat, clean, and professional appearance.
• Have flexible schedule, including weekends and nights.
• Exhibit a sense of urgency at all times.
• Willingness/ability to work on your feet for extended period time.

Responsibilities

• Report for duty on time and ensure you use the time clock to check in and out.
• Manage your time, including taking rest and meal breaks in compliance with California Labor Law.
• Keep the Manager informed when you leave the kitchen.
• Maintain high standards of appearance and hygiene.
• Adhere to all health, safety, alcohol control and sanitation protocols.
• Know our regulars and encourage new guests to become regulars by establishing a rapport.
• Greeting guests as they enter, and putting them on a waiting list as necessary.
• Providing guests with menus and answering any initial questions.
• Seating guests at tables or in waiting areas.
• Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of guests.
• Answering phone calls, taking reservations and answering questions.
• Providing great customer service.
• Clearly communicate with all service staff and management throughout your shift to ensure smooth and efficient service
• Complete all assigned side work pre and post shift
• Attend trainings and pre-shift meetings
• Fully understand the floorplan, table numbers, and seat positions of the entire venue
• Supporting the management team in all aspects of in-house service and events
• Smile and maintain eye contact with our guests, and always provide prompt, attentive service.
• Greet/Thank all customers as they enter/exit the space.
• Assist others with stations when needed.
• Respond to any menu/drinks queries with knowledgeable answers.
• Have a thorough understanding of all menu items and overall aesthetics.
• Deal with any service issues through your floor manager and communicate any unresolved issues to them at the end of the shift.
• Supporting the management team in all aspects of in-house service and events
• Understand the right of way (guests, floor, kitchen, bar, and staff)
• Performs other duties as assigned by supervisor / manager

Skills

Customer service

Initiative

Decisive

Motivation

Flexibility

Teamwork

Education

TAM Card

Sexual Harassment Training

Food Handler Card

Job description

Gjelina Group in Las Vegas seeks a friendly Host/Hostess to greet guests, manage reservations, and seat diners while upholding high service standards. You will be the first positive impression, helping guests feel welcomed and informed as they wait and are shown to their table.

The role requires teamwork, a flexible schedule, calm multitasking in a fast-paced setting, and strong communication with guests and staff to ensure smooth, attentive service.