Guest-First Host/Hostess — Reservations & Seating

VE Hospitality Group; Miami Beach (FL); Hybrid; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive hourly wage

Growth opportunities

Employee discounts

Positive work environment

Training & development

Health/ Vision/ Dental benefits

Job summary

V&E Hospitality Group in Miami Beach is seeking friendly and hospitable individuals to join our team as Restaurant Hosts/Hostesses. The Host/Hostess is the first point of contact for our guests, responsible for providing a warm welcome, managing reservations, and coordinating seating arrangements.

If you have a passion for hospitality and excel in creating a positive first impression, we encourage you to apply.

Qualifications

• Previous experience as a Host/Hostess or in a customer service role is preferred but not required.
• Excellent interpersonal and communication skills.
• Strong organizational abilities and attention to detail.
• Ability to multitask in a fast-paced environment.
• Positive attitude and a welcoming demeanor.
• Availability to work evenings, weekends, and holidays as needed.

Responsibilities

• Guest Welcome: Greet guests with a friendly and welcoming attitude upon their arrival, ensuring they feel valued and comfortable.
• Reservation Management: Maintain an organized reservation system, including taking reservations over the phone or through online platforms, and ensuring accurate record-keeping.
• Seating Coordination: Manage the seating process efficiently, balancing guest preferences, table availability, and server assignments. Ensure an even distribution of guests among sections.
• Waitlist Management: Effectively manage waitlists during peak dining hours, providing estimated wait times and offering guests the option to wait at the bar or in a designated waiting area.
• Guest Information: Provide guests with information about the restaurant's offerings, including menus, daily specials, and any promotions or events.
• Clear Communication: Communicate effectively with servers and kitchen staff regarding table availability, special requests, and any guest concerns or allergies.
• Sanitation and Cleanliness: Maintain a clean and organized host/hostess stand and waiting area. Ensure menus and promotional materials are clean and in good condition.
• Guest Farewell: Bid guests a warm farewell and express appreciation for their visit as they depart. Collect feedback and address any immediate concerns.

Skills

Interpersonal skills

Communication

Organizational skills

Multitasking

Customer service

Evenings/weekends/holidays

Job description

V&E Hospitality Group in Miami Beach is seeking friendly and hospitable individuals to join our team as Restaurant Hosts/Hostesses. The Host/Hostess is the first point of contact for our guests, responsible for providing a warm welcome, managing reservations, and coordinating seating arrangements.

If you have a passion for hospitality and excel in creating a positive first impression, we encourage you to apply.