Guest-First Automotive Service Advisor

Ourisman Subaru; Waldorf (MD); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan

Paid time off

Professional development

Job summary

Ourisman Automotive Group is seeking a motivated Service Advisor to join our team. You will act as a liaison between customers and service technicians, provide accurate cost estimates, schedule appointments, and communicate status updates to clients, ensuring timely maintenance and repairs.

Ideal candidates have experience in automotive service, strong communication and organizational skills, and familiarity with service software and MS Office.

Qualifications

• Experience in automotive service or similar role preferred.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and customer-focused.
• Familiar with service software and Microsoft Office.

Responsibilities

• Greet customers and assess their vehicle service needs in a friendly and professional manner.
• Schedule appointments, and communicate work orders to technicians, ensuring that repairs and maintenance are performed accurately and on time.
• Advise customers on necessary vehicle services and repairs, providing clear and detailed explanations.
• Provide accurate cost estimates and obtain customer authorization before initiating repairs.
• Keep customers informed about the status of their vehicle and any changes to the estimated completion time.
• Maintain detailed records of all customer interactions, services performed, and parts used.
• Promote dealership services and products to enhance customer satisfaction and drive business growth.

Skills

Customer service

Communication

Organization

Microsoft Office

Tools

Automotive service software

Job description

Ourisman Automotive Group is seeking a motivated Service Advisor to join our team. You will act as a liaison between customers and service technicians, provide accurate cost estimates, schedule appointments, and communicate status updates to clients, ensuring timely maintenance and repairs.

Ideal candidates have experience in automotive service, strong communication and organizational skills, and familiarity with service software and MS Office.