Guest Experience & Wine Knowledge Associate

ABC Fine Wine & Spirits; Naples (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

ABC Fine Wine & Spirits in Naples, FL is seeking friendly Retail Team Members to create a welcoming, educational experience for Guests by delivering outstanding service and keeping the store clean, organized, and well stocked.

You will greet Guests, operate the POS, verify ages for alcohol purchases, promote our wide selection of wine, spirits, beer, and cigars, assist with merchandising and restocking, and help maintain safety and a positive shopping environment.

Qualifications

• 21 years of age or older.
• Ability to work a flexible schedule including nights, weekends, and holidays.
• No prior retail experience required, though customer-facing experience is a plus.

Responsibilities

• Greet guests and provide friendly, engaging service throughout their visit.
• Operate POS, process transactions, apply discounts, verify rewards accounts, and handle cash with accuracy.
• Maintain Responsible Vendor status and perform age verification for alcohol & tobacco purchases.
• Promote ABC’s wide selection of wine, spirits, beer, and cigars, including Sourced & Certified products.
• Assist with merchandising, restocking, and visual presentation of products on shelves and in beer coolers.
• Receive, unload, and validate invoices; stock store deliveries.
• Keep store, stockroom, and customer-facing spaces clean and organized.
• Assist with daily property upkeep and provide carryout service when needed.
• Stay current on required training and product knowledge to ensure compliant, high-quality Guest experiences.

Skills

Customer service

Cash handling

Age verification

Merchandising

Stocking

Team player

Tools

POS system

Job description

ABC Fine Wine & Spirits in Naples, FL is seeking friendly Retail Team Members to create a welcoming, educational experience for Guests by delivering outstanding service and keeping the store clean, organized, and well stocked.

You will greet Guests, operate the POS, verify ages for alcohol purchases, promote our wide selection of wine, spirits, beer, and cigars, assist with merchandising and restocking, and help maintain safety and a positive shopping environment.