Guest Experience & Ticketing Specialist

Florida Aquarium; Tampa (FL); In loco; USD 17.000 - 22.000; Part-time

Descrizione del lavoro

The Florida Aquarium in Tampa is seeking a Part-time Guest Services Associate to handle ticket sales, greet guests, and assist with queue management. You will process payments, operate the register, and help with event counts and VIP escorts.

The role requires high school completion, prior cash handling and customer service, and a teamwork-focused approach. You will rotate through scanners, greeter, and wayfinding duties, supporting security and special events as needed.

Competenze

• High school completion or equivalent preferred.
• Experience in ticket sales, customer service, or retail is a plus.
• Experience handling cash and working with ticketing systems is preferred.
• Strong customer service orientation and teamwork.
• Attention to detail and integrity in handling transactions.

Mansioni

• Sell tickets to aquarium guests using cash, debit, checks or card systems.
• Open and close the register during the shift.
• Assist with pre-opening prep, area cleaning and closing procedures.
• Maintain operating efficiency and stock supplies as needed.
• Maintain cash bank per aquarium policies and support peak period crowd control.
• Assist security or law enforcement as needed and VIP escorts as scheduled.
• Meet, greet and count guests entering for events; check tickets for accuracy.

Conoscenze

Customer service

Cash handling

Teamwork

Attention to detail

Integrity

Judgment

Work standards

Initiative

Active listening

Formazione

Three years of high school

High school diploma or GED equivalent preferred

Strumenti

Altru ticketing system

Descrizione del lavoro

The Florida Aquarium in Tampa is seeking a Part-time Guest Services Associate to handle ticket sales, greet guests, and assist with queue management. You will process payments, operate the register, and help with event counts and VIP escorts.

The role requires high school completion, prior cash handling and customer service, and a teamwork-focused approach. You will rotate through scanners, greeter, and wayfinding duties, supporting security and special events as needed.