Guest Services Associate

Florida Aquarium; Tampa (FL); On-site; USD 17,000 - 22,000; Part time

Job summary

The Florida Aquarium in Tampa is seeking a Part-time Guest Services Associate to handle ticket sales, greet guests, and assist with queue management. You will process payments, operate the register, and help with event counts and VIP escorts.

The role requires high school completion, prior cash handling and customer service, and a teamwork-focused approach. You will rotate through scanners, greeter, and wayfinding duties, supporting security and special events as needed.

Qualifications

• High school completion or equivalent preferred.
• Experience in ticket sales, customer service, or retail is a plus.
• Experience handling cash and working with ticketing systems is preferred.
• Strong customer service orientation and teamwork.
• Attention to detail and integrity in handling transactions.

Responsibilities

• Sell tickets to aquarium guests using cash, debit, checks or card systems.
• Open and close the register during the shift.
• Assist with pre-opening prep, area cleaning and closing procedures.
• Maintain operating efficiency and stock supplies as needed.
• Maintain cash bank per aquarium policies and support peak period crowd control.
• Assist security or law enforcement as needed and VIP escorts as scheduled.
• Meet, greet and count guests entering for events; check tickets for accuracy.

Skills

Customer service

Cash handling

Teamwork

Attention to detail

Integrity

Judgment

Work standards

Initiative

Active listening

Education

Three years of high school

High school diploma or GED equivalent preferred

Tools

Altru ticketing system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Guest Services Associate

Part Time Admin SuppWorkers Tampa, FL, US

3 days ago Requisition ID: 1639

Position Summary

Responsible for conducting ticket sales at the ticket windows or guest services to all aquarium guests, including handling cash, debits, checks and credit card sales. Daily schedule rotation may include working inside as a ticket scanner, greeter or wayfinder, or outside in our queue garden or outdoor plaza. If working events, responsibilities may include assisting with event set up and break down, and ensuring an accurate count of guests entering the facility for a special event.

Essential Position Functions

• Conducts the service of sellingtickets toall aquarium guests using cash, debit, checks or credit cards systems
• Opens andcloses register locationduring assigned work schedule
• Assists inthe pre-opening preparation, including periodic area cleaningandclosing procedures as requested
• Maintains operatingefficiency during scheduledwork times includingstockingof supplies as needed
• Maintains cashbank inaccordancewith aquarium policies
• Assists teammembers inachieving customer service objectives
• Provides crowd control as needed during peak periods of operation
• Assists security, EMT or law enforcementpersonnel as needed (wayfinding)
• Assists with VIPescorts as needed/scheduled
• Delivers extraordinarycustomer service toall aquarium guests and internal customers
• Greetseachspecial eventguest at the door andmaintain accurate count of persons entering
• Checks guest tickets for proper headcount and validity
• Supports TFA's Shared Purpose by participating in a Conservation Day of Action shift on an annual basis
• Performs other duties as assigned.

Education Requirements and Technical Skills

• Three yearsof highschool required
• High SchoolDiploma or GED equivalent preferred
• Work experienceinticket sales, customers service and/or retail sales is preferred
• Experiencein Altru or other ticketing system is preferable
• Experienced in cash handling
• Customer Service Orientation — Listening and understanding the customer (both internal and external) and anticipating and evaluating the customer’s needs; making the customer’s satisfaction a high priority in all areas of responsibility.
• Teamwork— Supporting, facilitating, andparticipatingin activities that promote teameffectiveness; demonstrating sensitivity for the feelings and needs of teammembers and supporting teamgoals.
• Integrityand trust--- Maintaining social, ethical, organizational values and norms: building trust and confidence with the staff andwithinternal and external customers; respecting the confidentiality of personal and proprietary information
• Concern forDetail— Pays attentiontoevery portionof any task, down tothe smallest item
• Judgment— Decidingonandcommittingtoan actiononthe examinationof the factsat hand; finding creative solutions to situations and opportunities that arise; taking strategic risks when necessary.
• WorkStandards— Applies high performance standards toall work-relatedactivities
• Initiative — Taking actions to achieve goals; self-starting and proactive; asserting oneself to support others in the achievement of their goals; originating action rather than responding only to the actions of others; anticipating the needs of both internal and external constituencies.

TypicalPhysical Requirements

• Sitting (up to 4 hours per day)
• Standing (up to 6 hours per day)
• Walking (up to 4 hours per day)
• Bending/Stooping— Occasionally
• Reaching above shoulders— Occasionally
• Carrying (upto 50 lbs.) — Occasionally
• Lifting (upto 50 lbs.) — Occasionally
• Using handsfor repetitive movements; working at the ticket scanner can be a left or right hand exclusively to scan tickets
• Exposure tomarked changes intemperatureandhumidity
• Typing ona computer keyboard
• Viewing a computer screen for extended periods
• Coping withdemands (stressesthat areassociated withthe joband/or the work environment) so that acceptable levelsof performance and overallcontributionare maintained
• More thannormal talking in person and/or on telephone
• Flexibilityin working weekends and evenings