Guest Experience Team Member

skyzone; Deerfield (IL); On-site; USD 17,000 - 21,000; Part time

Job summary

Sky Zone is seeking energetic Crew Members to deliver a safe, engaging guest experience across multiple park stations. This part‑time role provides exposure to core operations and develops teamwork, safety, and customer service skills.

You may be assigned to stations such as Court Monitor, Greeter, Party Host, Front Desk, Café FOH/BOH, or Marketing Support. Must be 16+, able to work evenings, weekends, and holidays, and maintain safety and guest satisfaction.

Qualifications

• Must be 16 years of age or older.
• Availability to work evenings, weekends, and holidays as business needs require.
• Ability to follow safety procedures and operational guidelines.
• Ability to work in a fast‑paced, high‑energy environment.
• Previous customer service or hospitality experience is preferred but not required.

Responsibilities

• Deliver a safe and positive guest experience at all times.
• Follow and enforce park safety rules and operational procedures.
• Maintain cleanliness and organization of assigned areas.
• Communicate clearly and professionally with guests and team members.
• Adapt to changing business demands and station assignments.
• Demonstrate teamwork, accountability, and professionalism during each shift.
• Actively supervise attractions to ensure guest safety.
• Enforce safety rules consistently and respectfully.
• Identify and address unsafe behavior promptly.
• Assist with emergency response procedures as trained.
• Welcome guests and provide directional assistance.
• Support guest flow and traffic management.
• Maintain cleanliness of public areas and high‑touch surfaces.
• Monitor waiver completion and wristband compliance where applicable.
• Lead birthday parties and group events from start to finish.
• Manage event timelines and transitions.
• Deliver structured activities and high‑energy guest engagement.
• Coordinate food and room setup.
• Prepare party rooms and materials prior to events.
• Confirm party details and package inclusions.
• Support seamless coordination between departments.
• Address minor concerns and elevate when appropriate.
• Take and process guest orders accurately using POS systems.
• Provide product knowledge and suggest add‑ons appropriately.
• Maintain a clean and organized service area.
• Follow cash‑handling procedures.
• Prepare food and beverages according to brand standards.
• Follow food safety and sanitation protocols.
• Monitor inventory levels and communicate needs.
• Maintain a clean prep and kitchen area.
• Greet and check in guests efficiently.
• Assist with waivers, ticket purchases, and memberships.
• Serve as a brand ambassador by recommending memberships or enhancements that elevate the guest experience.
• Address guest questions and concerns professionally.
• Complete required onboarding and safety certifications.
• Participate in ongoing skill development.
• Demonstrate coachability and commitment to continuous improvement.
• Assist with in‑park promotions and local community events.
• Encourage participation in surveys or promotional campaigns.
• Represent the brand positively in all interactions.

Skills

Positive and professional attitude

Strong verbal communication skills

Coachability and openness to feedback

Reliability and punctuality

Team‑oriented mindset

Initiative and ownership

Calm under pressure

Tech comfort (POS, scheduling tools)

Education

No formal education requirement

High school students encouraged to apply

Tools

POS systems

Scheduling tools

Job description

Sky Zone is seeking energetic Crew Members to deliver a safe, engaging guest experience across multiple park stations. This part‑time role provides exposure to core operations and develops teamwork, safety, and customer service skills.

You may be assigned to stations such as Court Monitor, Greeter, Party Host, Front Desk, Café FOH/BOH, or Marketing Support. Must be 16+, able to work evenings, weekends, and holidays, and maintain safety and guest satisfaction.