Guest Experience Support Specialist

Harri; Raleigh (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Fair Start Wage

Health care offerings

Wellness and Tuition Reimbursements

Accrual of Paid Time Off

Paid Parental Leave

Life, Dental, and Disability options

Advancement opportunities

Job summary

Tupelo Honey is hiring for a hospitality role focused on guest service and operations in a fast-paced dining environment. You will help with seating, food delivery, and maintaining a clean, welcoming dining area.

The role emphasizes teamwork, communication with staff, and delivering a top-notch guest experience. Ideal candidates may have restaurant experience, must be at least 16, and should be able to stand for long periods and lift up to 40 pounds.

Qualifications

• Restaurant experience preferred, but not required.
• Must be 16 years of age or older.
• Be able to communicate and understand the predominant language(s) of our guests.
• Be able to work in a standing position for long periods of time (up to 8 hours).
• Be able to safely lift and easily maneuver plates of food, glass racks and ice buckets frequently weighing up to 40 pounds.
• Be able to function at an exceptional standard in a high volume environment.

Responsibilities

• Treat all guests as valued.
• Execute all directives from management throughout shift.
• Own the requirement of a clean and efficient dining area, including bringing food to tables and preparing drinks.
• Create a warm, welcoming environment with clean waiting areas, restrooms, expo stations, floors and patios.
• Build morale and teamwork, and be willing to perform tasks as directed by the manager on duty.
• Drive standards to ensure each shift is efficient and focused on guest experience.
• Clear tables after guests and manage dishware appropriately for washing.
• Between seatings, clean tabletops, chairs, booths and reset for new guests.
• Respond to guest requests and communicate them to servers as needed.
• Communicate with servers and hostesses to assure seating efficiency and service.
• Deliver food as needed throughout the shift.
• Keep beer, wine, liquor and beverages stocked during and after service.
• Thank guests as they leave.

Skills

Restaurant experience

Guest service

Standing for long hours

Lifting up to 50 lb

Job description

Tupelo Honey is hiring for a hospitality role focused on guest service and operations in a fast-paced dining environment. You will help with seating, food delivery, and maintaining a clean, welcoming dining area.

The role emphasizes teamwork, communication with staff, and delivering a top-notch guest experience. Ideal candidates may have restaurant experience, must be at least 16, and should be able to stand for long periods and lift up to 40 pounds.