Guest Experience Supervisor - Southern Brunch Leader

Thompson Hospitality Services, LLC.; Chantilly (VA); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Milk & Honey is seeking a passionate Supervisor to lead a dynamic team in a fast-paced, guest-focused environment in Chantilly, VA. You will guide daily operations, support team members, and ensure guests feel welcomed and valued with a focus on teamwork and high service standards.

The role requires 50–55 hours per week, including evenings and weekends. A strong work ethic, excellent communication, and the ability to multitask in a lively setting are essential for success.

Qualifications

• Experience in food and beverage.
• Experience as a supervisor.
• Ability to stand and walk for extended periods (up to 6–8 hours).
• Lift and carry up to 20 lbs (e.g., menus, high chairs, booster seats).
• Clear verbal communication skills and ability to interact with guests in a busy environment.

Responsibilities

• Lead and inspire team members to deliver outstanding customer service.
• Oversee daily operations to ensure a smooth and efficient workflow.
• Train new team members and provide continuous coaching and feedback.
• Foster a welcoming and inclusive atmosphere for both guests and staff.
• Maintain high-quality standards to ensure products are prepared to perfection.
• Monitor inventory levels and place orders as needed to meet demand.
• Collaborate with management to implement new initiatives and improvements.
• Address guest feedback and concerns promptly to ensure a positive experience for all.
• Uphold health and safety guidelines to maintain a clean and safe environment.
• Cultivate a positive and respectful work culture that promotes teamwork and excellence.

Skills

Team leadership

Customer service

Communication

Multitasking

Adaptability

Job description

Milk & Honey is seeking a passionate Supervisor to lead a dynamic team in a fast-paced, guest-focused environment in Chantilly, VA. You will guide daily operations, support team members, and ensure guests feel welcomed and valued with a focus on teamwork and high service standards.

The role requires 50–55 hours per week, including evenings and weekends. A strong work ethic, excellent communication, and the ability to multitask in a lively setting are essential for success.