Guest Experience Supervisor - Resort & Spa

Olympia Hospitality; Maine; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

401K Plan

Life Insurance

Short-Term Disability

Paid Time Off (PTO)

Paid Holidays

Earned Wage Access

Employee Assistance Program (EAP)

Travel Discounts

Job summary

Olympia Hospitality's Spruce Point Inn Resort & Spa in Maine is hiring a Housekeeping Supervisor dedicated to maintaining pristine guest rooms and public areas. You'll lead a team, uphold safety and quality standards, and collaborate with front desk, maintenance, and F&B to ensure exceptional guest experiences.

We offer a robust benefits package, competitive compensation, and a supportive, team-first culture focused on well-being and career growth in a hospitality environment.

Qualifications

• Experience in housekeeping leadership or supervision preferred.
• Strong communication and teamwork abilities essential.
• Ability to manage inventories, schedules, and budgets.
• Knowledge of safety and environmental regulations in hotel operations.

Responsibilities

• Foster a positive work environment that promotes teamwork and excellence in guest service.
• Maintain rigorous cleanliness and maintenance standards for guest rooms and public areas.
• Conduct inspections to ensure compliance with standards and address deficiencies.
• Manage housekeeping budget, labor costs, supplies, and equipment expenses.
• Collaborate with front office, maintenance, and F&B to ensure seamless guest services.
• Ensure health, safety, and environmental regulations are followed.
• Promote sustainable housekeeping practices and cost-saving initiatives.
• Maintain records related to occupancy, schedules, maintenance, and staff training.

Skills

Leadership

Customer Service

People Skills

Communication

Problem-Solving

Judgment

Organizational Skills

Adaptability

Composure

Attention to Detail

Computer Skills

Training

Education

High School Diploma

Job description

Olympia Hospitality's Spruce Point Inn Resort & Spa in Maine is hiring a Housekeeping Supervisor dedicated to maintaining pristine guest rooms and public areas. You'll lead a team, uphold safety and quality standards, and collaborate with front desk, maintenance, and F&B to ensure exceptional guest experiences.

We offer a robust benefits package, competitive compensation, and a supportive, team-first culture focused on well-being and career growth in a hospitality environment.