Guest Experience Specialist – Front Desk

Olympia Hospitality; Maine; On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Health insurance

401K with match

Paid time off

Paid holidays

Employee travel discounts

EAP (Employee Assistance Program)

Earned wage access

Job summary

Olympia Hospitality at the Spruce Point Inn Resort & Spa in Maine is seeking a guest service representative to greet guests, process check-ins/check-outs, and manage reservations with a strong focus on customer service. The role includes handling guest inquiries, processing payments, and coordinating with other departments to ensure a seamless stay.

We offer a comprehensive benefits package and competitive hourly pay in a supportive, team‑centered environment designed to help you grow and thrive

Qualifications

• Prior customer service experience is preferred.
• High school diploma or equivalent preferred, but not required.

Responsibilities

• Greet guests and ensure a smooth check-in.
• Provide information about hotel amenities and local attractions.
• Respond promptly to guest inquiries via phone, email, or in person.
• Handle reservations, cancellations, and modifications accurately.
• Process payments and maintain accurate records of guest transactions.
• Collaborate with other departments to fulfill guest requests.

Skills

Provide high-level customer service

Education

High School Diploma or equivalent

Job description

Olympia Hospitality at the Spruce Point Inn Resort & Spa in Maine is seeking a guest service representative to greet guests, process check-ins/check-outs, and manage reservations with a strong focus on customer service. The role includes handling guest inquiries, processing payments, and coordinating with other departments to ensure a seamless stay.

We offer a comprehensive benefits package and competitive hourly pay in a supportive, team‑centered environment designed to help you grow and thrive