Guest Experience Supervisor — Luxury Hotel Front Desk

IHG Hotels & Resorts; Alexandria (VA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Uniform provided

Hotel room discounts

Extensive training

Job summary

IHG Hotels & Resorts' Hotel Indigo Alexandria in Old Town is hiring a Front Desk Supervisor to create memorable guest experiences from the moment of arrival. You’ll guide the team, handle guest interactions, and ensure swift check-in and check-out while upholding our True Hospitality for Good ethos.

Based in Alexandria, VA, the role offers a competitive hourly wage, benefits, and opportunities for training and growth within a globally recognized hotel company.

Qualifications

• Higher education qualification / equivalent in Hotel Management/ Business Administration
• 3 years of Front Office/Guest Service experience
• Effective communication with guests, able to handle concerns
• Problem-solving skills to turn issues into opportunities
• Fluency in the local language; extra languages a plus

Responsibilities

• Coaching your team to deliver memorable guest experiences and the warmest of welcomes
• Acknowledging IHG Rewards Club members and returning guests in person or over the phone
• Taking, managing, and receiving payments for guest bookings
• Making the check-in and check-out process feel swift and seamless
• Staying a step of our guests’ needs to anticipate requests and offer tailored recommendations
• Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

Skills

Communication

Problem-solving

Fluency in local language

Education

Hotel Management / Business Administration degree or equivalent

Job description

IHG Hotels & Resorts' Hotel Indigo Alexandria in Old Town is hiring a Front Desk Supervisor to create memorable guest experiences from the moment of arrival. You’ll guide the team, handle guest interactions, and ensure swift check-in and check-out while upholding our True Hospitality for Good ethos.

Based in Alexandria, VA, the role offers a competitive hourly wage, benefits, and opportunities for training and growth within a globally recognized hotel company.