Front Desk Supervisor - Hotel Indigo Old Town Alexandria

IHG Hotels & Resorts; Alexandria (VA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Uniform provided

Hotel room discounts

Extensive training

Job summary

IHG Hotels & Resorts' Hotel Indigo Alexandria in Old Town is hiring a Front Desk Supervisor to create memorable guest experiences from the moment of arrival. You’ll guide the team, handle guest interactions, and ensure swift check-in and check-out while upholding our True Hospitality for Good ethos.

Based in Alexandria, VA, the role offers a competitive hourly wage, benefits, and opportunities for training and growth within a globally recognized hotel company.

Qualifications

• Higher education qualification / equivalent in Hotel Management/ Business Administration
• 3 years of Front Office/Guest Service experience
• Effective communication with guests, able to handle concerns
• Problem-solving skills to turn issues into opportunities
• Fluency in the local language; extra languages a plus

Responsibilities

• Coaching your team to deliver memorable guest experiences and the warmest of welcomes
• Acknowledging IHG Rewards Club members and returning guests in person or over the phone
• Taking, managing, and receiving payments for guest bookings
• Making the check-in and check-out process feel swift and seamless
• Staying a step of our guests’ needs to anticipate requests and offer tailored recommendations
• Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

Skills

Communication

Problem-solving

Fluency in local language

Education

Hotel Management / Business Administration degree or equivalent

Job description

About Us

IHG Hotels & Resorts is one of the largest hotel companies in the world and one of the world’s leading hotel and resort companies with a family of 21 brands. Our purpose – True Hospitality for Good – comes to life in every one of our collections. With luxury and lifestyle, we are taking it to new heights.

Having recently added a host of incredible properties to our portfolio, we now stand as one of the world’s leading luxury operators. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests unforgettable and unparalleled experiences.

About the hotel

Alexandria’s premier waterfront hotel, perfectly situated in the heart of Old Town, the Hotel Indigo Alexandria is immersed in the charm of America’s historic district, featuring cobblestone streets, historic townhouses, and a vibrant waterfront just a stone's throw from our front door. Located just 10 minutes from Ronald Reagan Washington National Airport (DCA), our hotel offers easy access to King Street’s 200+ restaurants, shops, bars, and nightlife and George Washington’s Mount Vernon estate and numerous museums and art galleries plus proximity to all the attractions Washington, DC, has to offer, just across the river. Our on‑site restaurant, the Hummingbird Bar & Kitchen, offers sea‑to‑table cuisine with stunning views of the Potomac River.

About the Front Desk Supervisor position

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Supervisorwho can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home and guide the team to success.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Coaching your team to deliver memorable guest experiences and the warmest of welcomes
• Kicking off truly memorable guest experiences with the warmest of welcomes
• Acknowledging IHG Rewards Club members and returning guests in person or over the phone
• Taking, managing, and receiving payments for guest bookings
• Making the check‑in and check‑out process feel swift and seamless
• Staying a step of our guests’ needs to anticipate requests and offer tailored recommendations
• Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

What we need from you

• Higher education qualification / equivalent in Hotel Management/ Business Administration
• 3 years of Front Office/Guest Service experience
• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Your problem‑solving skills will turn issues into opportunities, so every guest leaves with great memories
• Fluency in the local language - extra language skills would be great, but not essential

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

The hourly pay rate for this role is $25.00. This rate is only applicable for jobs to be performed in Alexandria, VA. This is the starting rate we in good faith believe we would pay for this role at the time of this posting. We may pay more or less than the posted rate, and the rate may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue‑based metrics, and business or organizational needs.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

Note: No amount of pay is considered wages or compensation until earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance by always welcoming different backgrounds, experiences, and perspectives.

IHG Hotels & Resorts gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever‑growing global family.

At IHG Hotels & Resorts, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?