Guest Experience Supervisor — Lead Team with Great Benefits

dashin; Prince Frederick (MD); On-site; USD 37,000 - 47,000; Full time

Benefits offered by this job

Paid time off

Community service days

Parental leave

Tuition reimbursement

401(k) with company match

Healthcare plans

Pet insurance

Disability coverage

Career growth

Job summary

Dash In is seeking a Guest Experience Supervisor in Prince Frederick, MD to lead a frontline team and ensure exceptional guest experiences. The role partners with the Guest Experience Manager and Store Manager to train staff and streamline front-of-house operations.

Ideal candidates bring supervisory experience in retail, strong guest focus, and comfort with POS systems. Benefits include growth opportunities and a team-oriented environment within the Dash In family.

Qualifications

• Minimum 1 year in a supervisory or management role in customer service or retail.
• Ability to multitask and solve problems effectively.
• Comfortable using technology, including POS software.
• Strong focus on delivering exceptional guest experiences with people skills.
• ServSafe certification is a plus.

Responsibilities

• Collaborate with Guest Experience Manager and Store Manager to train a high-performing team of retail associates.
• Ensure smooth front-of-house operations and provide tools for the team to deliver outstanding guest experiences.
• Interact with guests proactively, addressing questions and concerns promptly.
• Support associates in meeting guest needs efficiently, maintaining a no-wait experience.
• Monitor customer flow and open registers to ensure seamless service.
• Uphold brand standards for guest engagement, cleanliness, safety, and operational adherence.
• Maintain communication with the Guest Experience Manager regarding ordering and inventory needs.
• Complete tasks assigned by the Guest Experience Manager and Sr. Store Manager.

Skills

Supervisory experience

Multitasking

Problem solving

POS software familiarity

Education

High School Diploma or GED

ServSafe Certification (preferred)

Job description

Dash In is seeking a Guest Experience Supervisor in Prince Frederick, MD to lead a frontline team and ensure exceptional guest experiences. The role partners with the Guest Experience Manager and Store Manager to train staff and streamline front-of-house operations.

Ideal candidates bring supervisory experience in retail, strong guest focus, and comfort with POS systems. Benefits include growth opportunities and a team-oriented environment within the Dash In family.