Guest Experience Supervisor (FT)

Wills Group; Concord (NC); On-site; USD 24,796 - 30,996; Full time

Benefits offered by this job

Paid Time Off: vacation, sick leave, personal leave, and paid holidays

Tuition reimbursement and development programs

401(k) with employer-matched contribution

Affordable healthcare plans

Employee discounts and free beverages

Job summary

A regional retail company located in Concord, NC is seeking a Front of House Guest Experience Supervisor. In this role, you will collaborate with the management to train and lead a retail team, ensuring smooth operations and outstanding guest experiences. The ideal candidate should have at least one year of supervisory experience in a retail or customer service environment. The position offers competitive pay, numerous employee benefits, and opportunities for career growth.

Qualifications

• Minimum of 1 year in a supervisory or management role in a customer service or retail environment.
• Ability to multitask and solve problems effectively.
• Strong focus on providing exceptional guest experiences.

Responsibilities

• Collaborate with the management to build and train a high-performing team.
• Ensure smooth front-of-house operations for outstanding guest experiences.
• Proactively interact with guests and address their questions and concerns.
• Support associates in meeting guest needs efficiently.

Skills

Supervisory experience

Customer service

Multitasking

Problem solving

Technology use (POS software)

People skills

ServSafe Certification

Education

High School Diploma or GED

Job description

Location: Dash In – Concord, NC
Status: Full-time
Pay Rate: $18.00 – $22.50 per hour (+$1.00/hr. overnight)

Join the Dash In Team as a Front of House Guest Experience Supervisor.

Your Role in Creating Remarkable Experiences

• Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates.
• Ensure smooth front-of-house operations and provide your team with the tools and resources to deliver outstanding guest experiences.
• Proactively interact with guests, addressing their questions and concerns promptly.
• Support associates in meeting guest needs efficiently, maintaining a "no wait" experience.
• Monitor customer flow and open registers as needed to ensure seamless service.
• Uphold Dash In Brand Standards, ensuring high levels of guest engagement, cleanliness, safety, and operational adherence.
• Maintain effective communication with the Guest Experience Manager regarding ordering and inventory needs.
• Complete assigned tasks as directed by the Guest Experience Manager and Sr. Store Manager.

Qualifications and Experience

• Minimum of 1 year in a supervisory or management role in a customer service or retail environment.
• High School Diploma or GED -or- ability to complete employer-paid GED program.
• Ability to multitask and solve problems effectively.
• Comfortable using technology, including POS software.
• Strong focus on providing exceptional guest experiences with excellent people skills.
• Active ServSafe Certification (a plus).

Join a company that drives innovation, provides exceptional value, and fosters a great work environment. At Dash In, we believe in your growth and development.

Employee Benefits and Perks

• Paid Time Off: Vacation, sick, and personal leave, plus paid holidays.
• Paid Community Engagement: 2 paid community service days each year.
• Paid Parental Leave: Support for new parents.
• Tuition reimbursement, development programs, and certificate program assistance.
• Financial Well‑being: 401(k) with employer‑matched contribution and financial planning assistance.
• Healthcare: Affordable medical, dental, and vision plans with an option for a health savings account.
• Insurance: Pet insurance, basic life insurance, and short‑and long‑term disability coverage.
• Career Growth: Opportunities to advance in the Mid-Atlantic Region.
• Employee Discounts: Free coffee, fountain beverages, discounts on fresh food at Dash In corporate stores, and discounted monthly car wash memberships.

We’re excited to meet you and welcome you into our family! Apply now, and let's create greatness together.

Dash In is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. #NC