Guest Experience Supervisor

willsgroup; Annapolis (MD); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Paid Community Engagement

Paid Parental Leave

Tuition reimbursement

401(k) with employer-matched

Healthcare plans

Pet insurance

Life insurance

Disability coverage

Career Growth

Employee Discounts

Job summary

Dash In, a division of the Wills Group, is hiring a Guest Experience Supervisor in Annapolis, MD to lead front-of-house teams and deliver exceptional guest experiences.

Join a great workplace that emphasizes growth, safety, and brand standards. The role offers opportunities to train staff, manage guest flow, and maintain operational excellence across Dash In stores.

Qualifications

• Supervisory or managerial experience in customer service or retail.
• High School Diploma or GED required.
• Proficient multitasking and problem-solving abilities.
• Comfort with technology and POS systems.
• ServSafe certification is a plus.

Responsibilities

• Lead and train a high-performing front-of-house team.
• Ensure smooth front-of-house operations and guest service.
• Interact with guests to address questions and concerns.
• Support associates to meet guest needs with minimal wait.
• Monitor customer flow and assist with register operations.
• Uphold brand standards for guest engagement, cleanliness, safety, and adherence.
• Communicate with managers regarding orders and inventory.
• Complete tasks assigned by the Guest Experience Manager and Sr. Store Manager.

Skills

Supervisory experience

Customer service

Retail operations

POS software

ServSafe certification

Education

High School Diploma or GED

Tools

POS software

Job description

Guest Experience Supervisor

Join the Dash In Team as a Front of House Guest Experience Supervisor:

Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud division of the Wills Group family, is Great Place to Work Certified™ and recognized as one of Fortune's Best Workplaces in Retail™. We're looking for a Guest Experience Supervisor to help lead our team!

Your Role in Creating Remarkable Experiences:

• Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates.
• Ensure smooth front-of-house operations and provide your team with the tools and resources to deliver outstanding guest experiences.
• Proactively interact with guests, addressing their questions and concerns promptly.
• Support associates in meeting guest needs efficiently, maintaining a "no wait" experience.
• Monitor customer flow and open registers as needed to ensure seamless service.
• Uphold Dash In Brand Standards, ensuring high levels of guest engagement, cleanliness, safety, and operational adherence.
• Maintain effective communication with the Guest Experience Manager regarding ordering and inventory needs.
• Complete assigned tasks as directed by the Guest Experience Manager and Sr. Store Manager.

Qualifications and Experience:

• Minimum of 1 year in a supervisory or management role in a customer service or retail environment.
• High School Diploma or GED required.
• Ability to multitask and solve problems effectively.
• Comfortable using technology, including POS software.
• Strong focus on providing exceptional guest experiences with excellent people skills.
• Active ServSafe Certification (a plus).

Why Dash In?

Join a company that drives innovation, provides exceptional value, and fosters a great work environment. At Dash In, we believe in your growth and development:

Employee Benefits and Perks:

• Paid Time Off: Vacation, sick, and personal leave, plus paid holidays.
• Paid Community Engagement: 2 paid community service days each year.
• Paid Parental Leave: Support for new parents.
• Tuition reimbursement, development programs, and certificate program assistance.
• Financial Well-being: 401(k) with employer-matched contribution and financial planning assistance.
• Healthcare: Affordable medical, dental, and vision plans with an option for a health savings account.
• Insurance: Pet insurance, basic life insurance, and short- and long-term disability coverage.
• Career Growth: Opportunities to advance in the Mid-Atlantic Region.
• Employee Discounts: Free coffee, fountain beverages, discounts on fresh food at Dash In corporate stores, and discounted monthly car wash memberships.

Dash In is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.