Guest Experience Supervisor - Front Desk & Reservations

Gulph-Creek-Hotels; West Manchester Township (York County); On-site; USD 25,000 - 28,000; Full time

Job summary

Gulph Creek Hotels is seeking a Front Desk Supervisor in York, PA to oversee Front Desk operations, guest services, reservations and PBX while ensuring brand standards and exceptional guest satisfaction. The role requires leadership and supervisory experience and involves managing a team across multiple front office functions.

The position requires availability for weekend and holiday shifts, with a typical schedule including 3pm-11pm and 11am-7pm, and a salary range of $18.00 to $20.00 per hour.

Qualifications

• Seeking an individual with Leadership and supervisory experience.

Responsibilities

• Lead front desk operations to ensure guest satisfaction and brand standards.
• Direct daily activities at Front Desk, Guest Services, Night Audit, PBX and Reservations.
• Schedule shifts to ensure proper coverage for the operation, including PM and evening hours.
• Attend regular stand-up meetings and uphold professional standards for Front Office staff.

Skills

Leadership

Supervisory experience

Job description

Gulph Creek Hotels is seeking a Front Desk Supervisor in York, PA to oversee Front Desk operations, guest services, reservations and PBX while ensuring brand standards and exceptional guest satisfaction. The role requires leadership and supervisory experience and involves managing a team across multiple front office functions.

The position requires availability for weekend and holiday shifts, with a typical schedule including 3pm-11pm and 11am-7pm, and a salary range of $18.00 to $20.00 per hour.