Front Desk Supervisor | Lead Guest Services & Operations

Gulph Creek Hotels; York (York County); On-site; USD 18,000 - 20,000; Full time

Job summary

Gulph Creek Hotels is seeking a Front Desk Supervisor in York, PA. This role oversees Front Desk, Guest Services, Reservations and PBX to uphold brand standards and guest satisfaction. Leadership and supervisory experience are essential for guiding staff and maintaining smooth operations.

The position requires managing shifts, ensuring service excellence, and maintaining professional standards while adhering to company policies. Weekend and holiday availability is expected to support guest needs.

Qualifications

• Front desk leadership experience required.
• Strong guest service and communication skills.
• Ability to supervise multiple front desk teams and operations.

Responsibilities

• Direct daily activities at Front Desk, Guest Services, Reservations and PBX.
• Lead with a guest-service mindset to ensure satisfaction and repeat business.
• Schedule coverage to meet operational needs, including evening shifts.
• Handle cash, payments, and shift reporting with accuracy and audits.
• Serve as Manager-on-Duty and enforce brand standards.
• Respond promptly to guest requests and resolve issues effectively.

Skills

Leadership

Supervision

Job description

Gulph Creek Hotels is seeking a Front Desk Supervisor in York, PA. This role oversees Front Desk, Guest Services, Reservations and PBX to uphold brand standards and guest satisfaction. Leadership and supervisory experience are essential for guiding staff and maintaining smooth operations.

The position requires managing shifts, ensuring service excellence, and maintaining professional standards while adhering to company policies. Weekend and holiday availability is expected to support guest needs.