Guest Experience Supervisor — Front Desk Leader

Davidson Hospitality Group.; Utah; On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical Coverage (Multiple Tiers)

Dental & Vision Coverage

Teledoc service 24/7

Free Maintenance Medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off (vacation, sick, bereav.

401K Match

Job summary

Homestead, a Davidson Hospitality Group property in Midway, Utah, nestled in the Wasatch Mountains, is a historic, reimagined four-season destination offering premier guest experiences. We seek a Front Desk Supervisor to oversee the front desk team, ensure smooth operations and memorable stays for our guests.

You will supervise check-in/check-out, train staff, and collaborate with other departments to resolve issues, maintaining a welcoming, efficient front desk.

Qualifications

• Prior cash handling experience.
• Ability to communicate effectively with the public and other Team Members.
• Read, write and speak English fluently.
• Six months Front Desk experience.
• Strong computer skills.
• Flexible schedule including nights and weekends.

Responsibilities

• Supervise front desk operations, including check-in, check-out, and guest services
• Lead and motivate the front desk team to provide exceptional customer service
• Handle guest inquiries, concerns, and special requests in a professional and efficient manner
• Train and onboard new front desk staff members
• Ensure accuracy and completeness of guest reservations and billing information
• Collaborate with other departments to resolve guest issues and enhance guest experiences
• Maintain a clean and organized front desk area
• Monitor and maintain compliance with hotel policies and procedures

Skills

Cash handling

Communication

English proficiency

Front desk experience

Computer skills

Flexibility

Education

High School diploma or GED

Job description

Homestead, a Davidson Hospitality Group property in Midway, Utah, nestled in the Wasatch Mountains, is a historic, reimagined four-season destination offering premier guest experiences. We seek a Front Desk Supervisor to oversee the front desk team, ensure smooth operations and memorable stays for our guests.

You will supervise check-in/check-out, train staff, and collaborate with other departments to resolve issues, maintaining a welcoming, efficient front desk.