Guest Experience Supervisor - Front Desk Leader

Westgateresorts; Gatlinburg (TN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Paid holidays

401(k) matching

Daily pay

Parental leave

Wellness programs

Tuition assistance

Employee assistance program

Life and disability insurance

Job summary

Westgate Resorts in Gatlinburg seeks a Front Desk Supervisor to lead the Front Office team and act as Manager on Duty when the Director is away. You will greet guests, check them in, input data into the property management system, and handle payments and check-outs.

The role requires hospitality experience, strong communication, multitasking, and a customer-first mindset, with flexibility for evenings, weekends, and holidays. Training will focus on service standards and guest satisfaction.

Qualifications

• Prior customer service or hospitality experience required; strong communication skills across phone, email, and in-person interactions
• Ability to multitask and manage guest inquiries, reservations, and cashiering duties with accuracy and efficiency
• Confident problem-solving skills with a positive, professional demeanor in all guest interactions
• Team-oriented mindset with flexibility to work varied shifts, including evenings, weekends, and holidays

Responsibilities

• Greet, register, and assign rooms to guests in the property management system
• Serve as Manager on Duty in the absence of the Director and Front Office Manager
• Explain room charges and accept payments by cash, check or credit cards
• Issue room keys and handle check-outs in the system
• Answer calls at the front desk and route as needed
• Manage guest inquiries about hotel services, directions, and local info
• Balance cash, credit card postings, and daily report at end of shift
• Train new Front Desk personnel and coordinate with housekeeping for VIP arrivals

Skills

Customer service

Hospitality experience

Multitasking

Communication

Problem solving

Team oriented

Job description

Westgate Resorts in Gatlinburg seeks a Front Desk Supervisor to lead the Front Office team and act as Manager on Duty when the Director is away. You will greet guests, check them in, input data into the property management system, and handle payments and check-outs.

The role requires hospitality experience, strong communication, multitasking, and a customer-first mindset, with flexibility for evenings, weekends, and holidays. Training will focus on service standards and guest satisfaction.