Guest Experience Lead - Front Desk Supervisor

RE Carroll Management Company; Greensboro, Northern (NC, KY); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401K and matching

Paid time off

Paid holidays

Employee discount

Uniforms provided

Job summary

The Carroll Companies in Greensboro, NC is seeking a Front Desk Lead to oversee daily front desk operations and deliver exceptional guest service at our hotel. You will supervise staff, manage check-ins/outs, and help ensure smooth, welcoming experiences for guests.

Responsibilities include staffing, reservations oversight, billing accuracy, and collaboration with housekeeping and maintenance. Benefits include comprehensive medical, dental, vision, 401K, paid time off, and more.

Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• 2+ years of hotel front desk or hospitality experience.
• Previous supervisory or leadership experience preferred.
• Proficiency in hotel property management systems (PMS) and Microsoft Office.
• Strong customer service, communication, and problem-solving skills.
• Ability to work flexible schedules, including nights, weekends, and holidays.

Responsibilities

• Welcome guests and provide a positive first impression of the hotel.
• Manage guest check-ins and check-outs accurately and efficiently.
• Address guest inquiries, requests, complaints, and service recovery situations.
• Supervise front desk staff during assigned shifts.
• Monitor reservation systems and room availability.
• Ensure compliance with hotel policies, procedures, and brand standards.
• Assist with onboarding and training new front desk associates.
• Coach team members on customer service and operational procedures.
• Maintain accurate guest records and billing information.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met.

Skills

Front desk experience

Customer service

Communication

Problem solving

Team leadership

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

PMS

Microsoft Office

Job description

The Carroll Companies in Greensboro, NC is seeking a Front Desk Lead to oversee daily front desk operations and deliver exceptional guest service at our hotel. You will supervise staff, manage check-ins/outs, and help ensure smooth, welcoming experiences for guests.

Responsibilities include staffing, reservations oversight, billing accuracy, and collaboration with housekeeping and maintenance. Benefits include comprehensive medical, dental, vision, 401K, paid time off, and more.