Guest Experience Supervisor - Front Desk

TownePlace Suites by Marriott Monrovia; Monrovia (CA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Daily Pay

Comprehensive benefits for you and你的家人

Job summary

TownePlace Suites by Marriott Monrovia in Monrovia, CA is hiring a Front Desk Supervisor to coordinate front office activities and support the General Manager.

This full-time, on-site role requires 0–1+ year of customer service, leadership potential, and the ability to manage guest requests, supervise front desk staff, and maintain records. Salary is $17–$22 per hour with benefits and paid vacation.

Qualifications

• 0 – 1+ year of customer service experience
• Passionate about hospitality and creating an exceptional guest experience.
• Ability to handle confidential information, including guest records, with a high degree of integrity.
• Ability to answer and route calls as appropriate; takes guest messages with accuracy.
• One-year certificate from college or technical school; or 6 months to 1 year related experience and/or training; or equivalent combination or education and experience

Responsibilities

• Performs functions of Guest Service Agent as scheduled by Management.
• Provides training, including safety training, to front office staff as directed by Management.
• Assists in the selection of Guest Service Agents.
• Assists in scheduling front desk personnel within budget guidelines to assure adequate staffing.
• Maintains accurate records including cash flow sheet, direct bill accounts, credit card payments, registration cards, and reservation cards.
• Corresponds with group and travel agents to answer special requests for rooms and rates
• Assists with sales and marketing efforts as directed
• Assigns duties to Guest Service Agents and observes performance to ensure adherence to franchise standards, hotel policies, and established operating procedures
• Answers inquiries pertaining to hotel policies and services
• Performs functions of the General Manager in their absence
• Assists General Manager in conducting staff meetings
• All other duties as assigned

Skills

Customer service

Hospitality

Call handling

Integrity

Education

One-year certificate or related experience

Job description

TownePlace Suites by Marriott Monrovia in Monrovia, CA is hiring a Front Desk Supervisor to coordinate front office activities and support the General Manager.

This full-time, on-site role requires 0–1+ year of customer service, leadership potential, and the ability to manage guest requests, supervise front desk staff, and maintain records. Salary is $17–$22 per hour with benefits and paid vacation.