Guest Experience Supervisor - Front Desk

Topbrassdallas; Lafayette (LA); On-site; USD 35,000 - 52,000; Full time

Job summary

Dreamscape Hospitality in Lafayette, LA is seeking a Front Desk Supervisor to oversee daily front desk operations, ensure exceptional guest satisfaction, and lead a team of front desk agents.

The role involves supervising check-in/check-out, resolving guest issues, and maintaining service standards across the hotel. Strong communication and leadership are essential; experience with hotel software and MS Office is preferred.

Qualifications

• High school diploma or equivalent.
• Hospitality management education preferred.

Responsibilities

• Supervise and coordinate front desk staff activities, including scheduling and performance management.
• Ensure efficient check-in/check-out for guests.
• Resolve guest issues promptly and effectively.
• Maintain accurate guest records and handle cash/credit transactions.
• Collaborate with other departments to ensure seamless guest experiences.
• Keep front desk area clean and organized.
• Assist with hotel marketing and promotions as needed.
• Uphold hotel policies including safety and security.

Skills

Excellent communication

Interpersonal skills

Hotel software proficiency

Microsoft Office Suite

Multitasking

Education

High school diploma or equivalent

Hospitality management education preferred

Tools

Hotel management software

Microsoft Office

Job description

Dreamscape Hospitality in Lafayette, LA is seeking a Front Desk Supervisor to oversee daily front desk operations, ensure exceptional guest satisfaction, and lead a team of front desk agents.

The role involves supervising check-in/check-out, resolving guest issues, and maintaining service standards across the hotel. Strong communication and leadership are essential; experience with hotel software and MS Office is preferred.