Guest Experience Supervisor — Front Desk

Davidson Hospitality Group.; Idaho; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision Coverage

Tuition Reimbursement

Paid Time Off

401K Match

Pet Insurance

Hotel Discounts

Teledoc service

Job summary

Amara Cay Resort, part of Davidson Hospitality Group, is seeking a Front Desk Supervisor to lead our front desk team in delivering exceptional guest service in a tropical Florida Keys setting.

You will oversee check-in/out, guest inquiries, and reservations accuracy while partnering with other departments to enhance guest experiences and maintain smooth operations. Flexibility for evenings/weekends is required. Join a team committed to excellence and growth.

Qualifications

• Prior cash handling experience necessary.
• High School graduate or G.E.D. equivalent.
• Ability to communicate effectively with the public and other Team Members.
• Read, write and speak English fluently.
• Six months Front Desk experience.
• Strong computer skills.
• Flexible schedule including nights and weekends.

Responsibilities

• Supervise front desk operations, including check-in, check-out, and guest services.
• Lead and motivate the front desk team to provide exceptional customer service.
• Handle guest inquiries, concerns, and special requests in a professional and efficient manner.
• Train and onboard new front desk staff members.
• Ensure accuracy and completeness of guest reservations and billing information.
• Collaborate with other departments to resolve guest issues and enhance guest experiences.
• Maintain a clean and organized front desk area.
• Monitor and maintain compliance with hotel policies and procedures.

Skills

Cash handling

Communication

Front desk experience

Computer skills

Flexible schedule

Education

High School diploma or GED

Tools

Front desk software

Job description

Amara Cay Resort, part of Davidson Hospitality Group, is seeking a Front Desk Supervisor to lead our front desk team in delivering exceptional guest service in a tropical Florida Keys setting.

You will oversee check-in/out, guest inquiries, and reservations accuracy while partnering with other departments to enhance guest experiences and maintain smooth operations. Flexibility for evenings/weekends is required. Join a team committed to excellence and growth.