Assistant Front Office Manager

Islamorada Resort Collection; Islamorada (FL); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision Coverage

Teledoc service

Tuition Reimbursement

Paid Time Off

401K Match

Hotel Discounts

Pet Insurance

Job summary

Amara Cay Resort in the Florida Keys is seeking an Assistant Front Office Manager to support the Front Office Manager in running daily operations and delivering exceptional guest service. This role focuses on leading the front desk team, supervising staff, and maintaining smooth evening coverage.

The position emphasizes high-quality communication with guests and team members, effective policy adherence, and ensuring a welcoming, efficient experience for all visitors to our oceanfront property.

Qualifications

• 1+ year of departmental management or supervisory experience in hotel front office.
• Ability to lead each discipline of the department independently.
• Prior cash handling experience is necessary.
• Ability to communicate effectively with guests and team members.
• Computer experience is required.

Responsibilities

• Oversee daily front desk operations and ensure the highest level of customer service.
• Assist Front Office Manager and supervise staff; manage evening shift with Manager On‑Duty coverage.
• Ensure adherence to procedures and policies across the front desk operations.

Skills

Front office management

Leadership

Cash handling

Customer service

Computer skills

Job description

Amara Cay Resort is a stunning oceanfront property located in the picturesque Florida Keys. As a job applicant, you will have the opportunity to join a team that is dedicated to providing memorable guest experiences in a tropical paradise. The resort features modern amenities, lush landscaping, and breathtaking ocean views, creating an idyllic work environment. With a range of positions available, including front desk, housekeeping, food and beverage, and more, there are opportunities for career growth and advancement. As a part of the Amara Cay team, you will have the chance to work in a dynamic, guest‑centric environment, providing exceptional service to guests from all over the world. Join us in creating unforgettable moments for our guests and become a part of our enthusiastic team at Amara Cay Resort!

Overview

We are seeking a highly motivated and detail‑oriented Assistant Front Office Manager to join our team! In this role, you will assist the Front Office Manager in overseeing the daily operations of the front desk, ensuring the highest level of customer service is provided to all guests. You will also help manage the staff and ensure that all procedures and policies are followed. This position will work primarily the evening shift to ensure there is a Manager On‑Duty in the evening. As the Assistant Front Office Manager, you will be a key player in the success at our beautiful property!

Qualifications

• Prefer 1+ year departmental management or supervisory experience in hotel front office
• Ability to manage and lead each discipline of the department independently
• Prior cash handling experience necessary
• Ability to communicate effectively with the public and other Team Members
• Computer experience required

Benefits

Davidson Hospitality Group is an award‑winning, full‑service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well‑being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays)
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace. Pre‑employment drug test and background check required. We participate in E-Verify.