Guest Experience Supervisor | Flexible Schedule & Benefits

Pilot Company; Knoxville (TN); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Fuel Discount

Nation-wide Medical Plan/Dental/Vision

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

Pilot Company in Knoxville, TN is seeking a proactive Shift Leader to supervise store operations and deliver outstanding customer service. The role focuses on team leadership, maintaining store standards, and assisting managers with daily tasks to keep facilities well-maintained and guest-focused.

The ideal candidate will have prior retail experience, strong math and computer skills, and a flexible schedule including nights, weekends, and holidays.

Qualifications

• Previous experience or working knowledge of retail operations.
• Incredible customer service skills & the ability to help maintain a customer focused culture.
• Must be proficient with a calculator, computer, and other equipment.
• Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives.
• Must be able to work a flexible schedule of nights, days, weekends, and holidays.
• Background check is required.

Responsibilities

• Supervise employees and general store operations.
• Provide excellent customer service and respond to customer needs.
• Assist managers with tasks to keep facilities well-maintained and running smoothly.
• Support PFJ's commitment to quality and customer service.

Skills

Retail operations experience

Customer service excellence

Calculator proficiency

Computer proficiency

Team collaboration

Flexible scheduling

Tools

Calculator

Computer

Job description

Pilot Company in Knoxville, TN is seeking a proactive Shift Leader to supervise store operations and deliver outstanding customer service. The role focuses on team leadership, maintaining store standards, and assisting managers with daily tasks to keep facilities well-maintained and guest-focused.

The ideal candidate will have prior retail experience, strong math and computer skills, and a flexible schedule including nights, weekends, and holidays.