Guest Experience Supervisor — Box Office & Ops

Seeds Renewables; Scottsdale (AZ); On-site; USD 40,000 - 50,000; Full time

Job summary

A premier visitor attraction in Scottsdale is seeking a Guest Relations Supervisor to lead a team, ensuring a high-quality visitor experience. Responsibilities include managing daily operations, training staff, and responding to customer feedback. Ideal candidates will have strong customer service skills and experience supervising teams. This is a full-time position, requiring flexibility to work weekends and holidays, and strong computer skills are essential.

Qualifications

• 1-3 years of experience in customer service or admissions supervision.
• Experience supervising a team of 10 or more members.
• Strong computer skills, including Word and Excel.

Responsibilities

• Assist in daily operations of the Guest Relations Department.
• Coach team members for optimal visitor experience.
• Manage all box office ticketing operations.
• Respond immediately to customer complaints.

Skills

Customer service

Team leadership

Communication skills

Cash handling

Problem-solving

Education

High School diploma or GED

College degree (preferred)

Tools

Point of Sale systems

Word

Excel

Job description

A premier visitor attraction in Scottsdale is seeking a Guest Relations Supervisor to lead a team, ensuring a high-quality visitor experience. Responsibilities include managing daily operations, training staff, and responding to customer feedback. Ideal candidates will have strong customer service skills and experience supervising teams. This is a full-time position, requiring flexibility to work weekends and holidays, and strong computer skills are essential.