Guest Experience Supervisor

CoralTree Hospitality Group; Northern (KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Sunriver Resort seeks a Guest Relations Supervisor to lead guest relations across the property while supporting Front Office operations. You will resolve guest concerns, uphold AAA Four Diamond standards, and model Sunriver’s core values of Trust, Commitment, and Open & Honest Communication.

You will collaborate with departments to ensure seamless guest experiences, manage VIP needs, and provide accurate resort information. A strong service mindset and professional demeanor are essential.

Qualifications

• High school diploma or equivalent.
• Prior hospitality experience preferred.
• At least one year customer service experience preferred.
• Must have a valid drivers license and be able to pass a MVR check.

Responsibilities

• Handles all guest related concerns including complaints and emergencies.
• Offers warm and sincere welcome/farewell for all guests of Sunriver Resort including use of guest name and good eye contact with each guest.
• Trained on all front desk and concierge responsibilities; assists in operations as needed.
• Be knowledgeable of all arriving/departing and in-house guests.
• Be knowledgeable of all tours/groups.
• Works closely with Housekeeping, Engineering, Sales, and Conventions to ensure exceptional guest satisfaction.
• Attends appropriate resort, division and department meetings.
• Reviews guest feedback through Revinate and communicates information to staff to ensure continual guest satisfaction.
• Responds to all online reputation platforms and guest surveys.

Skills

Customer service

Hospitality

Professional communication

Education

High school diploma or equivalent

Job description

Sunriver Resort seeks a Guest Relations Supervisor to lead guest relations across the property while supporting Front Office operations. You will resolve guest concerns, uphold AAA Four Diamond standards, and model Sunriver’s core values of Trust, Commitment, and Open & Honest Communication.

You will collaborate with departments to ensure seamless guest experiences, manage VIP needs, and provide accurate resort information. A strong service mindset and professional demeanor are essential.