Assistant Store Manager - Ski & Snowboard Retail

Aspen Skiing Company; Aspen (CO); On-site; USD 68,000 - 71,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Flexible Spending Account Programs

Life Insurance Programs

Paid Time Off Programs

Paid Leave Programs

401(k) Savings Plan

Employee Ski Pass and Dependent Ski P(

Other company perks

Job summary

Aspen Skiing Company, based in Aspen, Colorado, is seeking an Assistant Store Manager for Four Mountain Sports retail and rental locations. You will partner with the Store Manager, lead daily store operations, and ensure a top-tier guest experience across our shops.

You will coach teams, drive sales and service, oversee rental operations, and ensure accurate POS and cash handling while supporting scheduling, training, and compliance with safety standards.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• 2-5 years of experience in retail, hospitality, rental, or guest service environments required.
• Minimum 1-2 years of previous supervisory or leadership experience required.
• Demonstrated experience managing teams in a fast-paced, high-volume retail or rental environment preferred.
• Experience in ski or snowboard retail or rental operations strongly preferred.
• Minimum 1 year of experience with POS systems, cash handling, and operational reporting required.

Responsibilities

• Partner with the Store Manager to lead daily store operations, ensuring alignment on priorities, execution, and team performance while assuming full operational ownership in the Store Manager's absence.
• Lead the sales floor during shifts by directing team focus, managing flow, and adjusting priorities in real time to maximize guest experience and sales opportunities.
• Model and reinforce exceptional guest service standards, addressing escalated guest concerns promptly and ensuring professional resolution that maintains brand trust.
• Drive retail and rental performance through effective selling behaviors, cross-selling, and accountability for key performance metrics including sales, conversion, and guest experience.
• Coach, develop, and provide real-time feedback to associates and supervisors while supporting hiring, onboarding, and training to build a high-performing team.
• Oversee rental operations to ensure proper equipment selection, fitting, safety standards, and alignment with retail functions for a seamless guest experience.
• Ensure accurate POS operations and cash handling standards, resolving escalated transaction issues and reinforcing accountability across the team.
• Support inventory management including receiving, replenishment, transfers, and cycle counts while maintaining visual merchandising, store presentation, and cleanliness standards.
• Assist with scheduling and labor management to align staffing levels with business demand and ensure effective deployment of team resources.
• Ensure compliance with company policies, safety standards, and operational procedures, including execution of opening and closing responsibilities and store readiness.
• Foster a culture of accountability, teamwork, and continuous improvement while supporting company initiatives, promotions, and seasonal priorities
• Other duties as assigned

Skills

Retail leadership

Guest service

POS systems

Team development

Operational decision making

Education

High school diploma

College degree preferred

Tools

POS systems

Job description

Aspen Skiing Company, based in Aspen, Colorado, is seeking an Assistant Store Manager for Four Mountain Sports retail and rental locations. You will partner with the Store Manager, lead daily store operations, and ensure a top-tier guest experience across our shops.

You will coach teams, drive sales and service, oversee rental operations, and ensure accurate POS and cash handling while supporting scheduling, training, and compliance with safety standards.