Guest Experience Specialist – Showroom Concierge

Hendrickcars; Atlanta (GA); Presencial; USD 19 000 - 25 000; Tempo integral

Resumo da oferta

Hendrick Toyota Sandy Springs is seeking a Guest Services Representative to ensure a welcoming environment for guests and to support the sales team with accurate data entry and reporting. The role emphasizes courteous phone handling, message taking, and guiding customers to the right department.

You will maintain logs, produce daily performance metrics, and contribute to a positive, efficient showroom experience while upholding company core values and safety standards.

Qualificações

• Previous customer service experience desired.
• Excellent interpersonal, communication, and organizational skills.
• Ability to learn dealership software and maintain logs.

Responsabilidades

• Performs opening and closing Guest Services procedures.
• Answers incoming phone calls in a courteous, prompt, and professional manner.
• Directs phone calls to the appropriate person and takes messages.
• Manages the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log.
• Produces Daily Reports and performance metrics for core Guest Services.
• Creates a warm, friendly showroom environment and assists guests and teammates.

Conhecimentos

Interpersonal skills

Communication

Organizational skills

Formação académica

GED

High School Diploma

Ferramentas

Microsoft Office

Dealership Management System

Descrição da oferta de emprego

Hendrick Toyota Sandy Springs is seeking a Guest Services Representative to ensure a welcoming environment for guests and to support the sales team with accurate data entry and reporting. The role emphasizes courteous phone handling, message taking, and guiding customers to the right department.

You will maintain logs, produce daily performance metrics, and contribute to a positive, efficient showroom experience while upholding company core values and safety standards.