Guest Experience Specialist — Showroom & Admin

Hendrick Automotive Group; Sandy Springs (GA); Presencial; USD 32 000 - 42 000; Tempo integral

Resumo da oferta

Rick Hendrick Toyota Sandy Springs in Atlanta, GA is seeking a Guest Services Associate to deliver a friendly, efficient experience for guests at the showroom and lot. You will perform opening/closing procedures, answer and direct calls, maintain logs, generate daily reports, and help keep the facility clean and welcoming.

Strong customer service, communication, and organizational skills are required; some experience in automotive or dealership operations is preferred.

Qualificações

• Previous customer service experience desired.
• Excellent interpersonal, communication, and organizational skills required.
• Ability to learn Dealership Management System and web-based applications.

Responsabilidades

• Performs opening and closing Guest Services procedures.
• Answers incoming phone calls in a courteous, prompt, and professional manner.
• Directs phone calls to the appropriate person.
• Takes accurate messages.
• Directs customers to the appropriate person or department.
• Manages the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log.
• Tracks and filters all incoming calls and takes messages.
• Communicates effectively with Guest Services Manager and Greeters.
• Reconciles/updates data entry with dealership software.
• Produces Daily Reports: Daily Update, Performance Metric reports.
• Walks around the showroom hourly to offer refreshments to guests.
• Helps maintain a clean and comfortable environment; participates in required training.

Conhecimentos

Customer service

Interpersonal skills

Communication skills

Organizational skills

Attendance

Formação académica

GED

High School Diploma

Associate Degree

Bachelor Degree

Master Degree

Doctorate Degree

Ferramentas

Microsoft Office

Dealership Management System

Web-based applications

Descrição da oferta de emprego

Rick Hendrick Toyota Sandy Springs in Atlanta, GA is seeking a Guest Services Associate to deliver a friendly, efficient experience for guests at the showroom and lot. You will perform opening/closing procedures, answer and direct calls, maintain logs, generate daily reports, and help keep the facility clean and welcoming.

Strong customer service, communication, and organizational skills are required; some experience in automotive or dealership operations is preferred.