Guest Experience Specialist - Auto Dealership

hendrick; Sandy Springs (GA); On-site; USD 19,000 - 28,000; Full time

Job summary

Rick Hendrick Toyota Sandy Springs is seeking a Guest Services Associate to create a friendly, receptive environment for guests and to handle administrative duties of the sales department. You will record customer traffic accurately and generate critical sales process reports.

Responsibilities include answering calls, directing inquiries, logging activities, and producing daily performance metrics while maintaining a positive showroom atmosphere for guests and staff.

Qualifications

• Customer service experience preferred.
• Excellent interpersonal, communication, and organizational skills.
• Ability to operate standard office software.

Responsibilities

• Performs opening and closing Guest Services procedures.
• Answers incoming phone calls in a courteous, prompt, and professional manner.
• Directs phone calls to the appropriate person
• Takes accurate messages.
• Directs customers to the appropriate person or department.
• Manages the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log.
• Produces Daily Reports: Daily Update and Performance Metric reports.
• Walks around the showroom to assist guests.

Skills

Customer service

Interpersonal skills

Communication

Organizational skills

Education

High School Diploma

Tools

Microsoft Office

Dealership Management System

Job description

Rick Hendrick Toyota Sandy Springs is seeking a Guest Services Associate to create a friendly, receptive environment for guests and to handle administrative duties of the sales department. You will record customer traffic accurately and generate critical sales process reports.

Responsibilities include answering calls, directing inquiries, logging activities, and producing daily performance metrics while maintaining a positive showroom atmosphere for guests and staff.