Guest Experience Specialist - Reservations & Service

Jose Andres Group; New York (NY); On-site; USD 30,000 - 34,000; Part time

Benefits offered by this job

Competitive compensation

Bonus opportunities

Health & wellness benefits

Retirement savings plans

Employee dining discounts

Job summary

José Andrés Group in New York is seeking a Guest Relations Associate to manage reservations, guest communications, and on-site guest experiences across multiple platforms. You will coordinate with host and management teams to optimize seating, provide restaurant information, and support revenue goals within capacity guidelines.

The role requires 1–2 years of relevant experience, comfort with Google Suite and reservation systems such as OpenTable, and the ability to work calmly under pressure.

Qualifications

• 1-2 years of applicable experience.
• Familiarity with Google Suite, Open Table, Tripleseat and SevenRooms is a plus.
• Ability to take direction and work in a team environment and to work calmly and effectively under pressure.
• Must have problem-solving abilities, be self-motivated, and be organized.
• This position will spend most of the time seated at a desk.
• Must be able to sit and exert well-paced mobility for up to 8 hours in length.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.
• Talking and hearing occur continuously in communicating with guests, supervisors and other employees.
• Requires manual dexterity to use and operate all necessary equipment.

Responsibilities

• To be an agent of hospitality and seek every opportunity to help guests have a positive experience
• Respond to reservation requests, confirm reservations and handle guest communication through email, Open Table and phone.
• Ensure that guest information is accurate, up to date and recorded properly.
• Work to reach daily reservation targets while also following restaurant guidelines for maximum capacities for time-slots.
• Liaise between guests and with host and management teams in person, via phone and Open Table.
• Route large group reservations and event requests to appropriate team members to follow up
• Provide guests with information about restaurant concepts and special menus or events.
• Proactively offer alternatives in order to capture business.
• Complete administrative tasks such as menu printing, office supply orders, credit card authorizations, and guest note writing.

Skills

Customer service

Teamwork

Under pressure

Tools

Google Suite

Open Table

Tripleseat

SevenRooms

Job description

José Andrés Group in New York is seeking a Guest Relations Associate to manage reservations, guest communications, and on-site guest experiences across multiple platforms. You will coordinate with host and management teams to optimize seating, provide restaurant information, and support revenue goals within capacity guidelines.

The role requires 1–2 years of relevant experience, comfort with Google Suite and reservation systems such as OpenTable, and the ability to work calmly under pressure.