Players Club Representative

Ultipro; Chandler, Northern (AZ, KY); On-site; USD 22,000 - 28,000; Full time

Job summary

Ultipro seeks a Guest Relations role to deliver outstanding service and enrollment support for casino players club members. You will engage with guests, promote memberships, and provide information on promotions, events, and tournaments while maintaining a professional, friendly demeanor.

The position emphasizes strong interpersonal skills, basic computer proficiency with Microsoft Office, and strict compliance with pre-employment checks and a drug-free workplace policy.

Qualifications

• Ability to deliver exceptional guest service and interact positively with guests.
• Maintain professional attitude and act as ambassador to guests.
• Must pass pre-employment drug/alcohol test and background check.

Responsibilities

• Promotes and provides excellent guest service experiences to guests.
• Identifies and enrolls prospective Players Club members on the casino floor and at the Players Club booth.
• Communicates with guests regarding ticket redemption and preparation of player’s club cards.
• Prepares new and replacement cards and updates guest information in the club system.
• Performs other special projects and duties as assigned.

Skills

Guest service

Interpersonal skills

Microsoft Office Suite

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

• Travel Required : No

Description

Closing Date: September 30, 2026 at 4:00 PM

Pay Rate: $18.00 per hour

This position provides guest relations and services to guests desiring membership in the player development system, provides excellent interpersonal skills towards both internal and external guests, provides guests with club membership, and information dealing with promotions, events, tournaments within the casino. Possesses a professional yet friendly attitude and acts as an ambassador to all guests by personally performing the following duties as well as demonstrating the GILA WAY.

Essential Duties and Responsibilities

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Identifies, establishes, and inspires enrollments to prospective Players Club members both on the casino floor and the Players Club booth.
• Communicates properly with guests with reference to ticket redemption and preparation of player's club cards.
• Prepares new cards, replacement cards, and updates information in the player development system for guests.
• Performs other special projects and duties as assigned.

Skills/ Requirements

• High School Diploma or equivalent preferred.
• Ability to perform the GILA WAY which is as follows; G reet our guest, I nteract positively with our guest, L isten actively to our guest, and A ppreciate our guest.
• Must haveintermediate computer skills with Microsoft Office Suite software.
• Must pass a pre-employmentdrug/alcohol test and agree to maintain a Drug-Free Workplace as a condition of employment.
• Must pass a full background check to be certified/licensed prior to employment.
• Mustbe able to work in a smoking environment.

Travel Required

No .

Qualifications

Education

Preferred

High School/GED or better.

Experience

Preferred

Experience in customer service and working with computers.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.