Guest Experience Specialist — Part-Time Front End

Hometown Grocers, Inc.; Northern (KY); Hybrid; USD 17,000 - 22,000; Part time

Job summary

Hometown Grocers is seeking a Guest Services Clerk to join our team as a part-time hourly associate reporting to the Guest Services Manager. You will engage guests, answer questions, process transactions at the service counter, and help ensure a smooth checkout experience.

The role emphasizes friendly, proactive guest interactions and accurate cash handling, with responsibilities ranging from refunds and exchanges to assisting with special services.

Qualifications

• Minimum availability must include 16 hours a week with a minimum of 8 hours per day during available days.
• Ability to process information/merchandise through register system.
• Ability to communicate with associates and guests.
• Ability to read, count, and write accurately.
• Ability to operate all equipment necessary to perform the job.
• Knowledge of wide range of goods and services of Hometown Grocers.
• Strong communication, interpersonal, and guest service skills.
• Should have sound practical judgment of priorities.
• Interest in helping and working with guests.

Responsibilities

• Takes ownership in order to take care of guest needs directly either by face-to-face, electronically, or telephone and responding to guest inquiries promptly.
• Responds to guest inquiries regarding offers, promotions, and events.
• Adopts the guidelines established by Hometown Grocers to resolve the complaints from guest.
• Accurately and efficiently process transactions and accurately maintain all cash and media at Service Counter registers.
• Distributes cashier tills and partner with cashiers throughout the day to ensure associate and guest needs are being met.
• Records details of comments, inquiries, complaints, and actions taken.
• Provides guests with exchanges, refunds, discounts, coupons, or other offers related to their retail store account activity.
• Performs guest verifications, processing orders, applications, forms, and requests.
• Hands additional service, including but not limited to: DMV, Lottery, Rug Doctor, and ticket sales.
• Directs unresolved issues and requests to the appropriate designated resource.
• Contributes to the maintenance and development of standards, procedures and policies regarding guest service.
• Performs other duties as assigned.
• Ensures all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm.
• Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.

Skills

Guest service

Communication

Cash handling

Attention to detail

Teamwork

Tools

Register system

Job description

Hometown Grocers is seeking a Guest Services Clerk to join our team as a part-time hourly associate reporting to the Guest Services Manager. You will engage guests, answer questions, process transactions at the service counter, and help ensure a smooth checkout experience.

The role emphasizes friendly, proactive guest interactions and accurate cash handling, with responsibilities ranging from refunds and exchanges to assisting with special services.