Guest Experience Specialist — Open Availability

mmdevelopmentcompanyinc; Las Vegas (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

Planet 13 in Las Vegas seeks a Guest Relations Specialist to welcome on-site visitors, determine their needs, and connect them with the appropriate staff. The role emphasizes exceptional customer service, regulatory compliance, and building positive relationships with guests.

The position requires open availability, strong communication, and a solid understanding of cannabis products to inform and guide customers effectively.

Qualifications

• OSHA 10 industry training must be completed within 6 months of hire (company paid).
• High school diploma or GED, or 1–3 months related experience and/or training, or equivalent combination of education and experience.
• NV State Agent Card required.

Responsibilities

• Greet all customers in a friendly, welcoming manner.
• Provide accurate wait times and monitor waiting lists.
• Monitor visitor access and issue passes when required.
• Accurate and timely data entry of patient and/or customer profiles.
• Maintain working knowledge of cannabis and retail products.
• Survey guests on how they found us.
• Perform clerical duties as needed (filing, photocopying, collating).
• Create an exceptional customer service experience with guests.
• Adhere to HR policies including confidentiality and non-disclosure.
• Assist with implementation of company policies, SOPs, and performance standards.

Skills

Customer service

Communication

Teamwork

Problem solving

Attendance

Education

High school diploma or GED

Job description

Planet 13 in Las Vegas seeks a Guest Relations Specialist to welcome on-site visitors, determine their needs, and connect them with the appropriate staff. The role emphasizes exceptional customer service, regulatory compliance, and building positive relationships with guests.

The position requires open availability, strong communication, and a solid understanding of cannabis products to inform and guide customers effectively.